• Areas of responsibility includes managing and leading a diverse workforce of over 100 transportation security officers and lead personnel who conduct screening, administer laws, regulations, and policies pertaining to the TSA aviation security. • As a Supervisory Transportation Security Officer duties include participating in briefings concerning security operations and the dissemination of information to subordinates and also stakeholders.• Work with the management team to identify vulnerabilities in the operation and developed solutions to various issues.• Exercise authority with managerial responsibilities over staff in a 24/7 environment and responded to a variety of incidents as per standard operating procedures. • Monitor the progress of required deliverables and manage all consumables in the checkpoints and baggage locations, and also serve as a facilitator to coordinate team efforts on local initiatives to achieve successful outcomes.• Meet routinely with various stakeholders to discuss aviation security and also to provide clarifying information regarding TSA policies and procedures in order to maintain effective working relationships. • Analyze and review Refugee documentation, foreign passports, and other Immigration documentation to verify the identity and ability to gain access the sterile area.• Working with the Custom and Border Patrol (CBP) and Immigration and Custom Enforcement (ICE) to supervise the detained illegal aliens being transported- ensuring proper screening of persons and all accessible property. • Acted as Terminal Security Manager when needed.• Participated in the development of new policies and procedures, and recommending changes in policy and procedures based on observation of work, as required.• Communicate ideas and facts in a clear and understandable manner and tailor communication to the intended audiences.

Responsible for Developing, preparing, leading, tracking, auditing and managing a complex of some 3000 employees in Employee Relations, Performance Management, Payroll, OWCP (work related injuries), Financial award budgets, training, and Scheduling, and serving as an Executive Assistant to three (3) Deputy Assistant Federal Security Directors of Screening (DAFSD).• Developed a Performance Management tracker, to include formulas, which tracks and designates dates for employee performance deadlines. • Audit, advise upon, and submit payroll documents such as OPM-71's, 1107's, LWOP submissions, and AWOL submission. • Review and advise on medical documentation submitted. • Create spreadsheets and maintain statistical information;• Collect, evaluate and interpret data and make sound recommendations on complex issues;• Assists operating departments in the solution of specific problems of human resources where the objective is clearly defined, the data can be obtained, and the investigation, verification, and analysis completed, using established methods, procedures, and standards with only minor modifications.• Set and attend meetings between senior leadership and Terminal Managers. • Work as the liaison between the Human Resource Specialists and Terminal management.• Serving as a human capital liaison advising management on complex and sensitive issues including staffing, classifications, awards, and employee relations.• Manage all administrative support functions for the complex.• Overseeing subordinate staff within the functional areas of budget administration, procurement/supply administration, space/facility management, travel administration, personnel administration and management information.• Assist individuals applying for benefits that included analyzing documents for authenticity; researching and analyzing appropriate information; interpreting and applying laws, policies and procedures.• Assess evidence and analyze a complex set of facts.

Responsible for providing customer service support to individuals and businesses from across the country, via the telephone and/or internet (email, chat). Responsible for communicating in an easy-to-understand manner, the Economic Injury Disaster Loan (EIDL) program requirements as authorized under the Coronavirus Preparedness and Response Supplemental Appropriations Act. Operations Management/other Administrative Tasks: • Responsible for answering customer’s questions about SBA’s Economic Injury Disaster Loan (EIDL) program• Responsible for explaining the application process, which is meant to help meet financial obligations and operating expenses that have been impacted by COVID-19.• Collect, evaluate and interpret data and make sound recommendations on complex issues• Reported to Team Lead, the findings, recommendations, results of studies, and assists in the implementation of changes and resolutions of differences.• Communicate orally, in writing, or through graphic representations with various persons, divisions, and departments.• Reviews EIDL applications and supporting documentation, in accordance with official SBA policies and procedures, in conjunction with the Coronavirus Preparedness and Response Supplemental Appropriations Act• Skills in written and oral communication in order to accomplish assigned tasks in a timely manner• Ability to adapt to changing priorities, unexpected obstacles, and new information to complete tasks within required deadlines• Assisting lower graded or new employees with responding to customer service inquiries received by telephone or email.• Assisting borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process.• Using a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters.

• As a Lead Transportation Security Officer responsibilities included directing work of subordinate employees to include: setting priorities, assigning tasks; monitoring and evaluating performance, coaching and developing employee capabilities.• Monitored subordinate employee’s progress on completing OLC training courses to ensure all training courses are completed and up to date.• Managing the collection of performance metrics in order to identify vulnerabilities, inefficiencies, or areas requiring improvement.• Implementing operational changes to improve the security, efficiency, and/or effectiveness of operations.• Working with internal airport stakeholders, external stakeholders, as well as the general public to further the mission of TSA and the Department of Homeland Security to provide the most effective transportation security in the most efficient way as a high performing counterterrorism organization.• Engaging in continuous development of critical thinking skills necessary to mitigate security threats by identifying, evaluating, and applying appropriate situational options and approaches.

• As a Transportation Security Officer responsibilities include screening passengers and carry on property. • Proficient in operating Walk Through Metal Detector, X-ray Machine, Explosive Threat Detection, and other screening equipment. • Ensure safe air transport of passengers and baggage. Discover, prevent, and deal with threats to aviation security through complete screening of passengers and baggage, supporting the TSA mission.• Implements security screening procedures central to TSA objectives identifying any deadly or dangerous objects, preventing from smuggling them onto the plane. I perform hand-held metal detector screening and pat-down searches, and screens and reviews ticket information. • Worked vigilantly to assist with preventing counterproductive actions and the ability to identify any potential threats during routine and crisis situations.