Alyssa is a builder, strategist and innovator with 10+ years of management consulting, technology start-up, and non-profit experience across multiple countries and sectors, including healthcare, education and government. She excels when collaborating cross-functionally to design and scale programs/products for impact. Alyssa is a mission-driven leader who is passionate about building inclusive cultures and has demonstrated the ability to coach and manage small and large teams in diverse environments. She is obsessed with customer experience: employing a human-centered approach, focusing on data-driven results, building engaging and sticky experiences, and improving adoption.Specialties: Business and product strategy, strategic planning and execution, agile methodologies, customer insights analysis (quantitative and qualitative research), product roadmap and visioning, KPI definition and tracking, customer journey mapping and segmentation, service design, workshop facilitation, A/B testing.