Alyssa Kidd Email & Phone Number

Omaha, Ne, Us

Omaha Metropolitan Area

Nebraska City, Nebraska

Omaha, Ne

Develop, monitor and analyze call volume projection functions, forecasting call quantity and staffing needs in a timely and accurate manner, while ensuring adherence to departmental policies and procedures.Coordinate all scheduling functions, updating and reviewing call volume factors, responding to changes in projected call volumes in a timely and accurate manner to ensure proper staffing levels are maintained, escalating discrepancies to management.Proactively oversee the activities involved in quality resolution of problems related to area of responsibility.

Nebraska City, Ne

I interacted with customers and provided information in response to inquiries about products and services and handled and resolved complaints.

Lincoln, Nebraska Area

Located space for training, and notified new employees of training locations, dates, and times.Conducted training sessions for 2 to 20 trainees.Implemented mandatory training by using classroom instructions, practice interviews, and on-the-job guidance.Assigned duty areas to employees, observed employees in the field, and provided on-the-spot assistance and supervision.Advised supervisor of progress and performance, and made recommendations for dismissal of those who could not or would not perform required duties.

Dunbar, Ne

Pick-up and delivery of various fork-lifts and parts.Responsible for preparing, painting, and maintaining many fork-lifts for sale.Assisted with minor fork-lift repair.Customer service: sold parts and documented rental property.

Master Of Science, Management, 4.0

Bachelor Of Science, Business Administration-Human Performance And Systems Management

Activities and Societies: Student Tutor New Student Weekend Tutor Varsity Women's Basketball Varsity Women's SoftballMCAC Academic.