I collaborate with customers from Design, Art, Global Product Services and Vendor partners to plan, implement and onboard technical processes and tools to help customers successfully meet their goals. I am senior member leading the onboarding and support effort, helping customers with everything from establishing best practices to resolving system issues.Key Responsibilities/Areas of Reach:• Business Consultation & Requirements gathering • Process Optimization & Adoption • Customer Success Metrics Analysis • Customer Onboarding & Training• Technical Systems Support• Project Management• Owned end-to-end onboarding process for multiple system tools, serving as maincustomer contact for over 1,700 system users in hybrid and international settings• Partnered cross-functionally to configure system solutions designed to achieve customergoal to reduce workload by over 136 hrs/year and support cost analysis scope of over$2B• Facilitated over 100 hours of remote customer onboarding in 2024, while curatingcontent in an expansive support website of 150 tutorials designed to enhance bestpractices and troubleshooting tips• Coordinated with internal Product, Sales and Engineering teams to ensure newlydeployed features are clear and onboarding aligns with customer goals• Assisted in integrations and testing of Bamboo Rose product lifecycle managementplatform and NedGraphics plugins to successful deploy• Used Asana to house each customer's configurations, business requirements and goalsand analyzed customer metrics against desired outcomes to evaluate progress andaddress challenges• Led the support team's engagement with new customers post-onboarding throughdedicated support email and chat, resulting in troubleshooting over 3,000 uniqueinteractions per year

maintained working relationships across departments, liaison to PR for PGA tour players, assisted in special events, assisted in production of seasonal line, proficient in CGS Corp/BlueCherry, inventory control, reconciled customer accounts