• Served visitors by greeting, welcoming and directing to appropriate personnel.• Sorted incoming mail and directed to correct personnel each day.• Oversaw office inventory by restocking supplies and submitting purchase orders.• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.• Reported suspicious individuals to supervisor.• Supervised setup of conference rooms for meetings and office… Show more • Served visitors by greeting, welcoming and directing to appropriate personnel.• Sorted incoming mail and directed to correct personnel each day.• Oversaw office inventory by restocking supplies and submitting purchase orders.• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.• Reported suspicious individuals to supervisor.• Supervised setup of conference rooms for meetings and office events in common areas.• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.• Coordinated pick-up and delivery of express mail services.• Coordinated company events with venues and advised staff of pertinent details. Show less

• Tracked social media metrics to determine audience growth rate, volume and reach.• Engaged with and responded to online audience through relevant comments.• Utilized Twitter and Facebook to promote products, services and content.• Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.• Contributed ideas during strategic and conceptual brainstorming sessions.• Built and maintained corporate image, brand and… Show more • Tracked social media metrics to determine audience growth rate, volume and reach.• Engaged with and responded to online audience through relevant comments.• Utilized Twitter and Facebook to promote products, services and content.• Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.• Contributed ideas during strategic and conceptual brainstorming sessions.• Built and maintained corporate image, brand and identity.• Worked with corporate companies looking to have team building events at BTH to meet their budgets, date requirements, catering options, and viewing of the BTH facility. Show less

• Processed warranty paperwork for accurate documentation, reporting and filing.• Resubmitted rejected warranty claims and received authorization for write-offs.• Kept thorough records of service actions and customer information.• Organized claims paperwork and booked appointments with customers.• Reconciled warranty receivables with payments using appropriate accounting schedules.• Checked documentation for appropriate coding, catching errors and making… Show more • Processed warranty paperwork for accurate documentation, reporting and filing.• Resubmitted rejected warranty claims and received authorization for write-offs.• Kept thorough records of service actions and customer information.• Organized claims paperwork and booked appointments with customers.• Reconciled warranty receivables with payments using appropriate accounting schedules.• Checked documentation for appropriate coding, catching errors and making revisions.• Collected payments, processed receipts and informed policyholders of outstanding balances.• Assisted new policyholders with processing claims. Show less

• Created a once in a lifetime experience for families.• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.• Answered incoming calls, chats, and emails, providing frontline customer support or assistance with product and service transactions.• Remained calm and professional in stressful circumstances and effectively diffused tense situations.• Developed strong customer relationships to encourage repeat business.• Consulted with… Show more • Created a once in a lifetime experience for families.• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.• Answered incoming calls, chats, and emails, providing frontline customer support or assistance with product and service transactions.• Remained calm and professional in stressful circumstances and effectively diffused tense situations.• Developed strong customer relationships to encourage repeat business.• Consulted with customers to resolve service and billing issues.• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.• Informed customers about billing procedures, processed payments and provided payment option setup assistance.• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Show less

Managed a team of 2-3 employees during an 8-10 hour shift. I performed both opening and closing procedures, completed orders for more product, made the soft serve yogurt every morning, and reconciled the drawer at the end of my night shifts. I also helped plan events for local groups.