Revitalized and implemented jewellery into the business Meeting of Watch reps; providing sales figures and reports Buyer for jewellery stock Handling telephone enquiries and orders Scheduling workshop repairs (internally and externally) Merchandising stock (Stocking in, advertising & displaying of stock in windows.) Workbench; doing small customer and stock item repairs; soldering, ring sizing's, polishing etc Implemented Modernized techniques within the business. Such as; creating an ecommerce website. Creating online and digital records of customers, repairs and sales Maintaining and selling all jewellery stock Selling of prestigious watches; Longines, Tissot, Rado, Certina, Mondaine, Swatch and Pre-owned luxury watches Team player and helping colleagues every step of the way Maintained new E-Commerce website - Adding products, mailing of purchased items, handling all web enquiries, promotions and store information Customer retention and liaising General administrative work Stock take Window displays - making sure pieces are clean, accounted for and positioned well. As well as replenishing stock. Dealing and scheduling all workshop watch repairs as well as → outsourced repairs. Opening and closing of store

• Played an integral part within the jewellery design team• Successfully introduced the use of CAD within the business• Expertly designed unique pieces including wedding rings, engagement rings, stock pieces and bespoke items of jewellery• Created modern and eye-catching window displays to attract customers – ensuring all jewellery was perfectly positioned within the display• Provided customers with exceptional levels of service and unique shopping experience - ensuring their needs were met and expectations passed• Communicated with clients in a professional and friendly manner whilst in store for jewellery repairs, polishing and plating• Liaised with insurance companies to provide clients with accurate quotes in the event of theft or damage• Completed a variety of other duties including – Sales; stock control; shop maintenance; cleaning; filing, answering calls and general administration