Alyssa Matthews Email and Phone Number

• Direct state contract services for 45-clients on the State Personal Assistance Service Program.• Communicate quarterly with all clients and provide documentation and case notes.• Manage and allocate budget of $1 M for all SPAS clients and one-time funds clients.• Discuss client advocacy and referral services, supporting families with education and resources.• Coordinate a 100-client caseload for the Traumatic Head and Spinal Cord Injury Trust Fund Program.• Deliver high level of services to clients in effort to build relationships for the future.-Develop and present monthly, quarterly and annual expenditure and service reports.

• Coordinated a 42-client caseload for the Office for Citizens with Development Disabilities Waiver Program. • Communicated monthly with all 42 clients and provide all documentation and case notes.• Developed and implement plans of care for all clients who are disabled.• Collaborated with clients, client's families, client's in-home providers, OCDD waiver personnel and supervisors.• Handled difficult case situations with tact and professionalism to maintain positive working relationships.

• Managed organization and planning of tables and guests at a high-volume restaurant• Effectively communicated with guests and management• Answered incoming calls in a professional manner and create reservations

• Assisted speech pathologist with creation of individualized lessons for 15 students.• Collaborated with speech pathologist and other professionals on student's individual education plans.• Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.

• Led outpatient intake process to include send-off drug screens on 12 new clients.• Managed organization of the outpatient curriculum and received CARF Accreditation.• Assisted with leading weekly group meetings at partner organization.• Billed Medicaid for all outpatient clients, including tracking the number of units left in treatment.

• Served as full-time mentor to 12 at-risk sixth grade students, specifically in Mathematics.• Math Coordinator for the Broadmoor Middle School team.• Collaborated with teachers, administrators, social workers, and curriculum specialists to carry out pilot program.• Used vast number of teaching strategies in coordination of lesson creation and planning to meet diverse group of students' specific needs.

*Coordinate/Organize FEMA regional trainings.*Assisting individuals with FEMA financial assistance through a regional call center. *Developed American Red Cross training's *Assessed shelter facilities for the Red Cross. *Served as the teams service learning coordinator where I had to develop 10 or more service projects to do throughout our 10 months of service.• Served as the Assistant Team Leader for three months.• Coordinated 10 service learning projects for the team - advancing leadership and education.• Educated in leadership qualities and principles through a two-tier mentorship program.• Coordinated and organized regional trainings, including soliciting quotes from outside vendors.• Helped people enroll in programs, arrange transportation and coordinate paperwork

This is a Seasonal Summer Position

*Assist customers with ticketing prices and purchasing of tickets.*Assisted customers with concession purchases.*Maintained the cleanliness of all theaters/restrooms

*Answer phone calls*Basic clerical work (mail processing and filing) *Performed/organized credit card audits

*Basic clerical duties (answering phones, filing, and mail processing)*Processed, organized and maintained electronic personnel files*Assisted with background checks (walked applicants through the process, mailed out fingerprint cards, processed incoming background packets)