Alyssa Maynard Email & Phone Number

Boca Raton, Florida, United States

Fort Myers, Florida, United States

Lake Worth Beach

Palm Beach Gardens, Florida

West Palm Beach, Florida Area

West Palm Beach, Florida

Drives the Business/Delivers Results • Meet or exceed sales plan and KPI goals (UPT, ADT, Conversion) • Communicate and hold team accountable to meet store and division goals • Analyze reports and work with Store Manager to create innovative solutions to drive sales • Contribute entrepreneurial ideas and events to further increase store profitabilityClient Experience – Elevate the Consumer Experience • Demonstrate behavior that is reflective of our Core Values and Mission Statement • Elevate the consumer journey by ensuring an authentic and unique experience • Provide ongoing training and coaching utilizing our selling model and product knowledge • Managing Clientele Program to build and strengthen lasting client relationships Brand -Create a strong Brand Presence in Store, Staff & Community • Ensure store and staff is representative of brand culture through appearance and behaviors • Maintain and elevate visual presence by ensuring directives and standards are met • Lead and encourage staff to participate in company initiatives Human Resources - Leadership & People Development • Show initiative in daily activities and approach • Provide clear, consistent communication to our internal and external client • Network, recruit and source top talent • Elevating associate performance and development • Manage conflict resolution in a timely manner • Demonstrate commitment to continual personal development Operations – Strive for Excellence in all Operational Policies & Procedures • Complete all operational tasks and directives on time and as directed in Policy & Procedure • Protect Company assets by adhering to all Loss Prevention Policies and Procedures • Manage payroll to goal accounting for traffic and business trend • Managing inventory by forecasting merchandise sell through and turn over

Scottsdale, Az

Achieve and exceed the Company’s sales plans for your boutique or outlet. Recruit, hire, and train the most qualified management and sales team. Set goals and manage to expectations through clear communication of sales and customer service training programs; operational procedures; performance standards; dress code, and all other Company policies and procedures. Manage by providing frequent feedback through coaching and performance reviews. Identify and develop associates with leadership or other skills for succession planning. Ensure that customer service expectations and sales goals are met and that your store is always fully staffed with top performers. Train new staff in all aspects of their job duties and Company expectations including “Winning Sales” and “Winning Clients” programs. Provide ongoing coaching and training to existing staff members to improve performance and develop associates. Evaluate performance in sales, IPC (items per customer), and ADS (average dollar sales) by reviewing monthly productivity with each associate. Provide additional coaching when needed to meet these goals and address unsatisfactory performance promptly as outlined in the “Managers HR P&P Manual “. Monitor client development by associates by reviewing client books, and ensure a client capture rate of 85% or greater for boutiques and 60% or greater for outlets for each customer who makes a purchase. Implement visual directives and maintain standards of housekeeping as outlined in the “District Manager’s Audit Report.” Represent Lacoste by interacting with local community groups and mall management and generate good public relations to expand awareness of the brand. This includes hosting special events, sponsorships, participating in fashion shows and editorial placements as directed and with the express approval of corporate management. Protect store assets and inventory.

Beachwood, Ohio

Achieve and exceed the Company’s sales plans for your boutique or outlet. Recruit, hire, and train the most qualified management and sales team. Set goals and manage to expectations through clear communication of sales and customer service training programs; operational procedures; performance standards; dress code, and all other Company policies and procedures. Manage by providing frequent feedback through coaching and performance reviews. Identify and develop associates with leadership or other skills for succession planning. Ensure that customer service expectations and sales goals are met and that your store is always fully staffed with top performers. Train new staff in all aspects of their job duties and Company expectations including “Winning Sales” and “Winning Clients” programs. Provide ongoing coaching and training to existing staff members to improve performance and develop associates. Evaluate performance in sales, IPC (items per customer), and ADS (average dollar sales) by reviewing monthly productivity with each associate. Provide additional coaching when needed to meet these goals and address unsatisfactory performance promptly as outlined in the “Managers HR P&P Manual “. Monitor client development by associates by reviewing client books, and ensure a client capture rate of 85% or greater for boutiques and 60% or greater for outlets for each customer who makes a purchase. Implement visual directives and maintain standards of housekeeping as outlined in the “District Manager’s Audit Report.” Represent Lacoste by interacting with local community groups and mall management and generate good public relations to expand awareness of the brand. This includes hosting special events, sponsorships, participating in fashion shows and editorial placements as directed and with the express approval of corporate management. Protect store assets and inventory.

Cincinnati, Ohio Area

Achieve and exceed individual sales goals. Assist with achieving the Company’s sales plan for your boutique or outlet by leading the store team to drive sales through constant training and modeling of outstanding customer service skills and “Winning Sales” and “Winning Clients” programs. Monitor and encourage client development with associates by reviewing client books monthly, and through coaching and training. Assist Managing Director with evaluation of performance in sales, IPC (items per customer), and ADS (average dollar sales) on a monthly basis with each associate, and provide feedback on associates’ performance. Assist with closing procedures and/or open store and registers and complete opening procedures to ensure the store is ready for business. Assist in monitoring and controlling of budgeted expenses focusing on payroll management and supply expenses. Assist with the implementation of the store’s visual directives, and maintain standards of housekeeping, as outlined in the “District Manager’s Audit Report.” Ensure proper receipt, selling, markdown, and transfer of inventory within the store. Maintain and monitor the staff’s compliance with Company policies and procedures on sales, customer service, dress code, etc., and provide feedback to the Managing Director as needed. Assist in the recruiting process. Conduct associate and management recruiting and interviewing. Protect store assets and inventory. Ensure awareness of the Company’s efforts in preventing loss by theft or improper paperwork/procedures. Report occurrences to the supervisor. Assist with all other duties as required by the District Manager, Managing Director, and the corporate office.

Greater Pittsburgh Area

Achieve and exceed individual sales, IPC (items per customer), and ADS (average dollar sales) goals established by the Company. Assist with the achievement of the Company’s sales plan for your boutique or outlet by leading the store team to drive sales through constant training and modeling of our “Winning Sales” and “Winning Clients” programs. Build list of clients by collecting names and information in your clientele book. Encourage future purchases through frequent contact by writing thank-you notes, phone calls and providing excellent service. Ensure that the client capture expectations set by the Company are met. Develop a strong knowledge of our product’s content, sizing, features, and benefits to help facilitate sales. Assist other associates to communicate these features and benefits as needed. Monitor merchandise stock levels in the store, and check availability at other locations to satisfy customers’ needs. Utilize the inter-store transfer system to build sales. Open and close the boutique or outlet as needed. Close out cash drawer, perform closing procedures, and/or open store and perform opening procedures. Manage return and exchange transactions. Make customer service decisions in accordance with Company policy in the absence of a manager. Maintain the visual standards of your boutique or outlet and assist with the daily housekeeping/cleaning. Maintain merchandise presentation by assisting with the receipt of new stock and replenishment of the selling floor. Develop an excellent working knowledge of store’s computer systems to ring transactions and perform other functions such as receiving and transferring merchandise or sending merchandise via UPS. Assist in preventing loss of the company assets by theft or improper paperwork/procedures. Report any occurrences to the Managing Director. Assist with all other duties as required by the Managing Director, Sales Manager, and Assistant Manager.

Greater Pittsburgh Area

KEY ROLES/RESPONSIBILITIES • Lead and model the company’s selling and customer service standards • Train and motivate associates to improve selling and customer service performance • Lead selling and service efforts as the MOD during scheduled shifts • Display expert product knowledge of product, company history, company policy and store/company strategies • Assist in resolving customer service matters in absence of SM/AM • Assist in driving Clientele Program • Communicate individual and team performance feedback to management • Ensure associates consistently demonstrate client service standards • Assist SM/AM in conducting new associate on-boarding and sales training. • Ensure adherence to all company policy, procedures and guidelines in the absence of SM/AM • Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling focus in absence of SM/AM • Ensure associates receive scheduled breaks and meal periods in absence of SM/AM • Perform opening and closing duties when needed. • Perform merchandise flow duties for the sales floor and backroom as directed. • Provide leadership or assistance with floor sets, window changes and other merchandising and visual expectations • Perform POS transactions on designated shifts and execute management functions in the absence of SM/AM. The Supervisor may perform other related duties as required by the Company, store/field leadership, and especially with regard to serving the customer.

Bachelors Of Science, Fashion Retail And Management

Fashion