Alyssa Mcdonald Email and Phone Number

As Client Relations Director, I helped create a new clinic, called Premier Lipedema Clinic, to meet the unique needs of a large subset of our patient demographic. Detecting, diagnosing and comprehensively treatment Lipedema is the core competency of Premier Lipedema Clinic. The Practice Administrator at Premier Lipedema Clinic/ Body & Laser at the will and guidance of the clinic Founder/ Medical Direct acts as the Strategic Business Development Director for the clinic with oversight in marketing, sales and special projects - like clinical trials, non-profit formation and novel service generation (Free Insurance Assistance Program). The Practice Administrator also acts as the Operations Manager with oversight and of the Office Manager, Human Resources Manager and Clinic Manager. The Practice Administrator is effective in performing the functions, training and creating SOP for all direct reports, including managerial staff and direct service providers like: reception, billing specialist, insurance specialist, medical assistant, surgical technician, Master Aesthetician and Laser Technician. Forward thinking, the Practice Administrator is always working on new program development and developing strategic relationships to assist patients and grow the practice, while keeping a pulse on the shifting pulse of the economy and responding to market forces to remain competitive within the region and industry.

The face of a concierge cosmetic medicine practice, held to a high standard of communication, physical appearance and personal connection with each patient.Served a significant role in finding potential patients, coordinating their care, and interacting directly with them by computer, telephone, and in person before and after treatment. Held a constant “drive” mentality, actively seeking for new opportunities to establish a positive presence in the community, surrounding cities and on social media. Required creativity, passion and genuineness, as well as a strong ability to articulate vision and assist the patients through their journey, beginning with investigation, through to consultation, procedure, post-procedure, follow-up and referrals.- Primary responsibility: keep the schedule full. - Secondary responsibilities included: Maintaining order, packing the schedule Providing excellent patient support on a day to day basis Answer phones during office hours, fielding questions, & scheduling appointments Returning all calls from messages Well care checks with procedure patients Confirming future appointments Communicating with all potential leads through the CRM software Managing multiple provider’s schedules Updating patient records Balancing accounts receivables Responding to leads Engaging with potential clientele through social media platforms Articulating the benefits of the aesthetic treatments Having a clear knowledge of each procedure in all communication Consultations and closing sales of procedures.Billing: -Also assisted patients in creative payment options and put into place an appropriate payment plan.Operations:-Monitor office supplies and support the clinic staff where needed.-Maintain regular communication and updates with supervisorPatient Care:Maintain a personal smartphone to facilitate patient communication, occasionally after hours and on weekends

Temporary position:Implemented recruiting strategy, new hiring model and employee onboarding processes in support of strategic culture change to lower costs associated with employee turnover and increase industry competitiveness. Researched and integrated strategic technologies and IT strategies designed to increase efficiency while lowering the cost and simplifying personnel and asset management. Managed online employee portal and updated resource management system. Consulted on update, revision, aesthetics and performance of business website.

Support to Co-Founder and Board of Directors:Works independently and within a team on special nonrecurring and ongoing projects. When assigned, will act as project manager for special projects, at the request of the President, which may include: planning and coordinating multiple presentations, disseminating information, coordinating direct mailings, creating brochures.Provides administrative support to the co-founder and board of directors:• Type reports, memos, letters and other documents to constituents and stakeholders.• Schedules and organizes complex activities such as meetings, travel, conferences and department activities for all members of the department.• Read and analyze incoming memos, submissions and reports to determine their significance and plan their distribution.• Perform general office duties such as ordering supplies (for communication, events, etc.) and maintaining records databases (including greater giving software manager).• File and retrieve corporate documents, records and reports.• Make travel arrangements for executives.• Makes payment for invoices.Cancer Can’t Communication:• Provides a timely response to all requests and inquiries.• Organizes and prioritizes large volumes of information and calls.• Accurate and quality response and information for all inquiries via phone, fax, mail or e-mail.• Answers non-routine correspondence and assembles highly confidential and sensitive information.• Deals with a diverse group of important external callers as well as internal contacts at all levels of the organization• Engaged with various social media venues, primarily Cancer Can’t website and social media platforms. Work in collaboration with co-founder and board of directors to capture real-time content to foster and steward the Inland Northwest and present ways to get involved/take action.Cancer Can’t Events:• Assists with coordination of special events: Cancer Can’t Auction, Ball drop, etc.

Develop business plan, create brand and website. Maintain website. Fulfill online orders. Ensure consumer satisfaction and quality of merchandise. Utilize Quickbooks. Purchase merchandise from wholesaler. Prepare merchandise for shipment. Pursue creative marketing strategies.

Care and provide for the everyday needs of patients, each of which have been stricken by a variety of acute and/or chronic illnesses. Measure and record vitals, monitor and report any changes of state, maintaining privacy rights. As a member of the care team, I collaborate with other nursing staff, physicians, administrators, and family members to determine best care procedures.

Consult and assist store patrons with beauty needs, often converting them to clients. Offered: Variety of skin treatments, microdermabrasion, full-body waxing, brow and lash tinting, hand treatments, skin analysis, makeup application for any occasion and consultations. Managed the treatment room while also answering phone inquiries, booking appointments and checking clients in and out. Awarded for top sales. Maintained 90% rebooking rate.

Operated advanced medical laser equipment for the purposes of hair removal, vein treatment, skin rejuvenation, scar and hyperpigmentation reduction. Implemented new marketing strategies and spa services. Evaluated current safety standards and procedures, suggesting improvements. Stocked supplies and managed patient records. Consulted with patients regarding laser, spa procedures and retail.

Duties included but weren’t limited to: Executing hands-on chemically involved skin treatments, including peels, performing various laser, IPL, and radio frequency treatments, recommending treatment and product, assisting physician in medical examinations and procedures, and consulting with potential patients regarding medical aesthetic procedures and product. Continuous top sales. Certified by Cynosure and Thermage.

Carried out a variety of skin treatments including: Facials, advanced extractions, massage, reflexology, microdermabrasion and microcurrent. Offered full body waxing, lash and brow tinting, makeup application and full skin analysis. As head of center, managed supply stock and facilities. Excellent customer service led to the highest monthly retail sales by one individual in Jaazz history. Maintained an 85% retention rate.

Offered full-body skin care and relaxation services: Makeup application, Mineral wraps, salt glows, paraffin dips and facials utilizing photo rejuvenation, light therapy, galvanic current, high frequency, and thermal technology. Specialized in full body hair removal and brow sculpting. Managed all transactions, bookkeeping and scheduling of clients. Accrued valuable office and business skills.