Work responsibilities:• Developed Knowledge Based materials to be used by the sales associates in answering client inquiries.• Devised procedures manual, work instructions to be used by the newly hired sales associates.• Supervised orientation and training for newly hired sales employees.• Established and maintained strong business relationship with clients.• Monitors customer’s account, handles client retention and manages product subscription renewals. • Answers all inquiries both pre-sale and after sales support for new and existing corporate clients using the following applications: Zendesk, MS Outlook, WhatsApp Business, LiveChat, and WooCommerce.• Researched potential customers and implements sales strategies.• Handles and resolves customer complaints and ensure overall customer satisfaction.

Work responsibilities:Employee Recruitment o Identifies company's manpower requirement.o Designs job description, remuneration and employee benefits.o Resources applicant for vacant position by posting of job advertisements.o Reviews applicant’s CV ensuring their competency is matching with the required qualification of the position.o Assesses applicants through preliminary interview verifying actual competency, availability and qualification.o Negotiates with the applicant's remuneration and benefits.o Manages all onboarding procedures for the new joiner.Governmental and Legal Requirement Processing o Prepares and coordinates processing of all legal and governmental requirement for both the company and employee such as:o Processes and monitors validity of organization’s governmental requirements such as: Trade license, Immigration card, Labour Quota and EJARI.o Processes employee’s legal requirement such as: Offer Letters, Work Permit, Employment Visa, Residence Visa, Medical Insurance, Occupational Health Card, and EID.Payroll Processing o Provides timely and accurate computation of payroll and salary information file for WPS.o Provides full coordination with the accounting department for the release of salaries.o Processes employee’s annual leave salaries, final settlement for terminated and/or resigned employees.Attendance and Leave Monitoring o Handles and Manages Attendance Monitoring Software.o Registering and enrollment of new employee’s information in the system.o Reviewing and tracking attendance of the employees.o Monitors and processes leave credits, application and approval of employees.Human Resource Management o Devise and implemented policies regarding attendance, leave and compensation for organization and company accommodation to promote orderliness and professionalism in the workplace. o Manages negotiation for issues regarding employee’s compensation and benefits and serves as conflict resolutionist on grievance issues.

Work responsibilities:• Examines, prepares and documents financial information and transactions such as customer/supplier invoices, payment vouchers and bank transfers• Preparation of journal entries ensures legitimacy of transactions by supporting with necessary documents.• Generates current financial status by collecting information, preparing balance sheet, profit and loss statement and other financial reports.• Cash Management—daily collection report, cash handling and balancing, daily remittance to the bank.• Periodic reconciliation of financial discrepancies of bank, petty cash accounts and books.• Managing Accounts Receivable from Customers, preparing reports for billing and collection.• Managing Accounts Payable–updating supplier ledgers and make necessary payments.• Job card controlling–creation, updating and monitoring and closing of job cards ensuring that all spare parts and services made were documented.• Provides client (customers and suppliers) servicing attending to clients’ concern and inquiries.

Work responsibilities:• Develops an annual audit program and audit plan.• Oversees audit activities based on the approved audit plan.• Identifies risk and opportunities based on internal and external factors in the organization.• Conducts compliance, operations, financial, special, spot, and quality management systems audits.• Conducts Follow-up Audit.• Prepares audit reports and other business documents.• Monitors, evaluates, and verifies the effectiveness of the status of implementation of corrective actions and other audit compliances.• Presides and facilitates audit-related meetings, including opening and closing meetings.• Prepares and devises quality management system documentation such as quality manuals, procedures manuals, work instructions, and forms.• Reports to the management through the presentation of the Internal Audit Division’s quarterly accomplishments as well as updates and compliances with audit results and findings.

Work responsibilities:• Reconciles financial transactions against book and bank accounts.• Prepares accounting journal ticket entries, adjusting entries, and closing entries for daily business transactions using an accounting system.• Oversees and manages clients’ accounts and transactions.• Processes loan applications, loan settlement, and the posting of loan payments.• Prepares and generates daily, weekly, and monthly collection reports of loan payments and overall loan balances.• Advertises HDMF’s membership programs, housing loans, and other services to its members and clients.