Alyssa M. Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Responsible for the design and development of training materials and learning solutions across the organization. Course development will include e-learning (WBT), virtual classroom (VILT), and live instructor-led (ILT). Creates and maintains course content, manuals, or other training materials. Conducts needs analysis to uncover learner and organizational needs, identify performance gaps and changes in work process, procedures, and technologies.- Develop training content that aligns with the needs of the company; select and use a variety of techniques for determining instructional content and to define and sequence the instructional content and strategies - Manage instructional design projects/initiatives - Assist in the design and development of new employee onboarding - Maintain training documentation and course folders during the project/initiative lifecycle through the LMS system - Plans time effectively and work with senior team members to ensure deadlines on multiple projects are met - Analyze the characteristics of existing and emerging technologies and their use in an instructional environment - Work effectively with in-house subject matter experts and external vendors to create compelling and engaging deliverables - Analyze business/project objectives and design learning objectives that align with the needs of the target audience - Design, develop and implement innovative and effective learning activities; simulations, and role plays, and knowledge checks - Create instructor and participant materials, job aids that support learning initiatives, surveys, quick reference guides, FAQs, assessment instruments - Develop formative evaluations including pilots, small group evaluations and one-on-one trials Participate in the continual evolution of instructional elements to increase learner engagement and interactivity

Denver, Colorado, United States

• Create process flows and maintain all customer and business impacting processes within customer support• Scoping new processes and amending current ones, measuring success by monitoring CSAT and quality assurance• Carry out process deep dives, utilizing data dashboards to understand impact and identify process improvements required• Provide and influence improvements within customer support and the wider business based on analyzing data captured• Answering any general process queries from the customer support teams and reaching out for feedback on process improvements• Aid in managing the customer support Process Library, ensuring it’s up to date with any amended or newly created process changes• Constant communication with the training team around newly formed or amended processes instructing them to build training material and deliver to customer support where required.• Identifying key areas and process focus points for the quality team to look at when carrying out their audits• Have a keen awareness of personal development areas, working closely with your line manager to identify opportunities• Deliver friendly and welcoming onboarding sessions, educating new starters on customer support systems and day to day working processes, setting them up for success• Ensure new starters successfully transition from Nesting to Production• Provide continuous training and development during informative and interactive refresher sessions to all team members both as a team or on a 1-1 basis when required• Regularly engaging with Customer Support teams to identify areas for improvement within the delivery of training sessions (IE Pre & Post surveys)• Deliver and manage content on the appropriate training platforms to inform customer support teams on any new processes and updates• Working alongside the broader Change & Evolution team, identify areas for improvement and training needs

Denver, Colorado, United States

Use data and feedback to create and facilitate a library of twenty five professional skill competenciesCollect and analyze feedback from new starters and stakeholders to revamp and implement regional and global onboarding across North America and Europe regionsFollow Lean Six Sigma process to revamp the global onboarding process covering five countriesIncreased welcome score of new employees by 23%Designs content for job aids, presentations, training workbooks, and infographics using PowerPoint, Adobe SuiteCreates rich media introducing new employee systems such as Officevibe and OpenBlendDeveloped "Lunch & Learn" series to educate employees on projects and achievements in different departmentsLaunched employee shadow program allowing employees the opportunity to learn more about different departments and potential career paths.Structure and launch Gymshark North America Inaugural Intern Program (Summer 2022)Train hiring managers across departments how to create SMART objectives and utilize feedback modelsCreate quarterly slide decks for the Data and Research Insights team to update the Denver office on current trends and findings

Aurora, Colorado

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Aurora, Colorado

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Fort Collins, Colorado

Fort Collins, Colorado

Hire and training manager

Master Of Arts - Ma, Educational/Instructional Technology, 4.0 Gpa

Graduate level courses on Adult Education, Multimedia Development, Instructional Design, Research and Development, Games and Learning.

Bachelor’S Degree, Biology, Secondary Education

Activities and Societies: Sigma Alpha Lambda, BIOTA biology club, Science Teachers AllianceBachelors of Science in Biology.