- Weekly performance reporting on paid digital media performance across four countries. - Brief in campaigns to agency partners across social, programmatic and search. -Managing creative planning across TikTok, Pinterest and Meta. -Raising 20+ purchase orders monthly across AU and NZ for budget reconciliation.- Attending two agency WIPs weekly to ensure rollout of paid media campaigns.

-Handling customer enquiries and addressing customer needs to consistently meet a 90% customer satisfaction rating. -Manage a large volume of inbound and outbound calls, emails and chats with knowledge and efficiency. -Respond quickly, professionally and accurately to customer inquiries regarding order, status, complaints, returns and warranties. -Build expert knowledge of the company’s products and services to provide customers with relevant information.

- Deliver exceptional service to shoppers, resulting in repeat visits and long-term brand loyalty. -Achieve store goals through suggestive selling to ensure UPT targets are met. -Updating store visual merchandising regularly to attract customers in a high traffic location.