• Trained approximately 25 new team members on the culture and procedures of the company• Expanded communication skills by resolving all customer complaints to ensure positive guest experiences• Assisted in posting monthly social media content to the location’s Instagram account• Maintained the location’s website by ensuring all information was up to date and engaging

• Contributed ideas and insights during weekly brainstorming meetings to spark new marketing initiatives• Built and scheduled emails sent to multiple subscribers lists to promote new products and special offers• Led in-depth competitor research on competitor’s social media accounts to generate ideas on how toexpand Tombow’s social strategies• Sourced new user-generated content to further build community with consumers• Supported the recruitment of multiple new brand… Show more • Contributed ideas and insights during weekly brainstorming meetings to spark new marketing initiatives• Built and scheduled emails sent to multiple subscribers lists to promote new products and special offers• Led in-depth competitor research on competitor’s social media accounts to generate ideas on how toexpand Tombow’s social strategies• Sourced new user-generated content to further build community with consumers• Supported the recruitment of multiple new brand ambassadors to increase brand awareness Show less

• Created and scheduled weekly content that was posted on Instagram, Facebook, Twitter, and TikTok• Wrote, edited, and published multiple blog posts, using knowledge of HTML and WordPress, to increase education of consumers• Created logos for 2 new volunteer programs resulting in stronger brand recognition

• Created a warm and welcoming atmosphere for all residents through creative programming• Communicated policies in a clear and comprehensive way to maintain a safe college environment• Demonstrated leadership through the empathetic mentorship of first- and second-year resident assistants