Monitor budgets based on forecasts, buying and maintaining inventory of a large program (well over 200 products) for an exclusive client. Create, place and track purchase orders while coordinating logistics. Interdepartmental planning to ensure completion of projects and programs. Maintain strong B2B relationships with a wide range of vendors, representatives and companies. Work with multiple other companies to ensure consumer satisfaction, resolve any escalations and provide resolutions.

Run the website from the back end. Create and upload new product pages, edit existing product pages, curate category pages, complete profit margin-based pricing, run logistic quotes to compare freight vs. small parcel, copywriting, and bulk data management across 100+ brands. Work with the social media manager to create marketing campaigns, part of the creative web team. Manage Amazon listings and inventory.

Assist customers by phone, email and live chat. Handled all tasks such as customer or brand inquiries, taking orders, returns, complaint resolution, payments & invoices, confirming orders with vendors and logistics. Created purchase orders and confirmed sales orders from 100+ vendors. Worked with designers to approve trade pricing. Handled all damage by carriers and defects with manufacturers. Filed claims based on carrier damages, provided necessary documents and photos and followed up until payment was received.