Alyssa P. Email & Phone Number

Coeur D'Alene, Id, Us

Coeur D'Alene, Id, Us

Virginia, United States

As a Technical Writer at Agility Consultants, LLC, I specialize in creating clear, impactful documentation that bridges the gap between complex federal policies and actionable insights. By collaborating with subject matter experts and conducting thorough research, I develop handbooks, training guides, and policy documents that support federal programs and drive user understanding. Additionally, I craft compelling marketing materials—including website content, proposals, and branding assets—that reflect Agility’s values of integrity and innovation. With a focus on precision, accessibility, and alignment with regulatory guidelines, I deliver high-quality content that empowers stakeholders and enhances program success.

Coeur D'Alene, Idaho, United States

As a volunteer for the events committee, I assist with events management and execution.

United States

Proficiently curate and publish client-facing feature documentation and weeklysoftware updates, distilling intricate technical details, software enhancements,and fixes into user-friendly content while upholding stringent style standards.Collaborate seamlessly with cross-functional teams to troubleshoot and resolvecomplex product issues, ensuring unwavering top-notch quality and user satisfaction.Play a key role in editing and reviewing content from fellow writers and the broaderteam, fostering a culture of editorial excellence. Build and maintain vital styleresources, including comprehensive style sheets, content guidelines, and otheressential editorial documentation. Continuously advance expertise through activeparticipation in workshops, seminars, and lectures, ensuring up-to-date professionaland technical knowledge.

Produced original, creative content for promotional advertisements and marketingmaterials.Strategized social media campaigns for clients, helping to meet goals and reachuntapped potential customers.Developed social media calendar, which included scheduling social media posts,marketing campaigns and website updates.Reviewed and edited final copy for accuracy and oversaw all phases of production.Generated interest for new and upcoming product and service releases bymanaging social media accounts.Increased audience engagement with brand websites by finding and integratingrelevant videos, tweets and other online content.Assessed content and tone for consistency to optimize social media accounts.Obtained, attributed, and wrote compelling captions and other text for photos,video, and other graphics for both print and online use.Increased customer engagement through social media.Created social media content with consistent content and tone.Wrote social media content to increase engagement with customers.Customized brand message to reach and capture target audience interest anddrive engagement.Managed up to 6 digital profiles from multiple businesses simultaneously

Coeur D'Alene, Id, United States

Responsible for monitoring and managing inbound call traffic in real-time. Ensuringcustomer service needs are met by coordinating and adjusting call volumes efficiently.Regularly communicating with other sites and/or departments when outages occur, andcalls must be redirected. Compiles and prepares reports and correspondence daily formanagement, including reports that are used for capacity planning across all sites.Performs various other administrative duties regularly, such as overseeing orimplementing special projects and scheduling real-time and post dated meeting forOperations leadership across multiple business lines.

United States

Accountable for all call types that Fraud Operations assists with, including supervisorescalations and callbacks. Exercised years of Fraud Operations experience andsupervisory discretion to remediate customer complaints and issues. Assisted peerswith managing customer conflict and contributed to training classes as a coach andSME.

United States

Received 60-80 phone calls daily on U.S. Bank debit, and U.S. Bank and Affiliate credit, corporate, and government card products. Filed fraud claims for customers and answered questions regarding existing fraud and dispute cases, while providing a world class customer experience and exceeding performance expectations.

• Work in an aggressive commission based sales environment specializing in Foreclosure listing as well as: ID Theft Protection, Shopping Programs and Legal Services.• Developed proficiency with Siebel CRM software.• Aspiring to hit aggressive daily and weekly goals while maintaining a positive and upbeat attitude.• Dialing at least 15 numbers an hour, to hit a 100 dials a day. • Training new reps in procedures, scripts and compensation plan. • Motivating my colleagues to hit their bonus plans.• Being a part of Research and Development which tested new scripts for the rest of the call center. • Study and present new information for the team weekly.• Help start new department that return calls to customers who were not able to connect to a sales representative generating new revenue.• Inbound Sales Representative • Outbound Recovery Representative• Research and Development Representative• Team Leader

Bachelor'S Degree, Communications, Emphasis On Professional Writing, And Political Science, 3.71 Gpa

Diploma, Dental Assisting/Assistant