Alyssa P. Email & Phone Number

Jacksonville, FL, US

Jacksonville, Florida

• Processed Bone Healing complaints within 90 days of notifications.
• Completed Medical Device Reporting Trees within 30 days of notification.
• Worked closely with Product Surveillance Specialist (PSS) to ensure reportable complaint files are accurate and submitted in a timely fashion.
• Assisted product engineers to research product return to ensure complaint file accuracy when discrepancies occurs.
• Followed-up with patients, sales representatives, and health care professionals as appropriate to obtain necessary information to process a complaint.

Schaumburg, IL

• Managed new wallet product development, occasional bags / small accessories, miscellaneous other NIR’s (New Item Requests) and made changes to existing products.
• Quote sheets management; requested and landed quote sheets received from vendors.
• Negotiated pricing on new and existing products.
• Responsible for submitting sample POs to international vendors.
• Inspected samples / new receipt and communicated quality issues to vendors.
• Shot / edited photos of all samples. Maintained photo drive so that all photos are current. Shot photos to meet specific customer requirements for websites.

Elgin, IL

• Responsible for managing both departments during Manager’s absent including: assigning ads to designers, researching and processing customer complaints (post-publication), checking and responding to voicemails /.
• Prioritized daily workflow by acquiring ad copy, processing revisions and sending out ad proofs.
• Provided training for all sales rep and ad coordinators.
• Gave final approval by proofing blue-line of books / map prior to production sending publication to the printer.

• Managed top ten accounts including: Target, CVS and Kroger/Fred Meyer
• Coordinated all aspect of customer care including order entry, returns, tracking, routing and expediting
• Responsible for making sure EDI orders import and extract correctly into Apprise System
• Liaison between Customer, National Sales Managers and Field Sales Representative

Batavia, IL