-Client Engagement: Engage deeply with clients to grasp their specific challenges and explore collaborative opportunities, ensuring a thorough understanding of their needs.-Solution Development: Develop customized proposals and presentations for each client, leveraging strategic insights to present solutions that effectively address their requirements.-Relationship Management: Manage key client relationships throughout the entire engagement process, from initial discussions to contract signing and beyond, maintaining strong and ongoing client satisfaction.-Collaboration: Work closely with cross-functional teams to ensure a seamless client experience, coordinating efforts to address client needs and resolve any issues.-Performance Tracking: Monitor and analyze team performance metrics to identify areas for improvement and implement strategies to enhance overall effectiveness.-Continuous Improvement: Actively seek opportunities for process improvements, share best practices with the team, and contribute to the development of sales strategies and plans.

-Ranked as top 3% producer in organization, averaging 20 funds per month, with roughly 10.370M in monthly funded revenue. -Negotiated, consulted and educated consumers on the mortgage process, guidelines, and qualifications. -Evolved and directed a team of 5 associates through 1-1 coaching, live call listening, and group training sessions to improve the team’s sales skill to increase conversion.-Nurtured 10 pipelines and gained strong relationships with customers. -Recognized for several accomplishments which lead to join an exclusive team to provide white glove service and handle external inquires-Executed each day by prioritizing high intent customers or compliance requirements, promoted to Account Executive.

- Welcome any guests and ensure they are properly checked in using company visitor log and badges- Schedule and facilitate monthly company-wide towhnall meetings and coordinate lunch catering- Maintain entire office supply inventory- Order office and kitchen supplies using outside vendors and maintain organization of all common areas- Develop company culture through facilitation of meetings and events to generate ideas and insights to promote a positive work environment

-Self managed social media platforms, Instagram and company websites helping sales improve and gain 5,000 followers within a year.-Built and oversaw social media content and collaborated with Marketing, Sales and Product Development, to keep a solid understanding of market research and consumer interests.-Expanded, implemented and led our social media strategy on Instagram and Light room while learning photography.-Partner with senior leadership to address and resolve disciplinary issues and boost overall team success and maintain a high-quality work environment so team members are motivated to perform at their highest level. -Worn multiple hats, processed thousands of orders and kept company culture happy yet productive being office manager planning several events and company town hall for over 50 employees.

-Perform accurate and timely entry of incoming customer orders-Convert sales orders using CSV format and upload data to company ERP-Act as a liason between sales team/customers and resolve any order related issues to ensure customer satisfaction-Maintain all customer accounts in system and update information for accuracy-Assist customers with any order related inquiries including any order updates and tracking information-Process credit card payments for customer orders-Oversee daily customer service process to ensure accuracy and efficiently-Assist in implementing new customer service processes

- Managed and maintained 75+ large profile accounts and clients- Oversaw and assisted with the reconciliation of short paid invoices and chargebacks- Identified and resolved any account issues to ensure efficient processes- Built and maintained strong, professional and long-lasting relationships- Forecasted and tracked key account metrics

- Outbound calls to clients to reconcile past due accounts- Oversaw multiple client accounts and provided them with account updates- Reported account progress to Account Manager

- Directed and produced high profile experience for members resulting in renewal of membership- Generated and closed VIP accounts and high volume clients- Followed proper plate presentation and garnished set up details- Contributed to cultivating positive company culture through creating strong relationships with members and staff