Alyssa Plunkett Email and Phone Number

- Opened office and prepared for the day by checking patient insurance eligibility- Checked in patients upon arrival and ensured they were ready to be seen- Answered phone calls to schedule appointments and answer various questions- Closed out all patient charts by auditing procedures and transactions to make sure everything matched

-Responsible for driving electric cart on golf course -Served and sold beverages and snacks from the cart -Responsible for taking and filling drink orders for guests, sending food orders to kitchen and serving -Answered questions about drink ingredients and made suggestions for different types of beverages and cocktails.

-Responded to high volume inbound calls while compassionately handling questions/concerns -Scheduled new patient appointments-Used trained sales techniques to reach company goals of appointments set and customer satisfaction-Various duties as assigned by the Call Center Leadership team, such as assisting the team lead in group emails and meetings-Earned monthly bonuses by reaching goals

-Greeted and checked in patients in a friendly manner.-Collected co-payments and verified insurance coverage.-Scheduled and confirmed patient appointments.-Prepared new patient charts neatly and accurately.-Various office duties as assigned by Office Manager.-Responded to patient billing or financial inquiries, directed to appropriate departments, as necessary.-Collected and posted payments and recorded receipts.-Balanced nightly deposits and completed credit card processing.

Office Manager February 2015 – June 2016 -Assisted insurance companies in locating and adjusting impounded vehicles -Coordinated truck and driver schedules on a day-to-day basis -Oversaw accounts payable for multiple customer accounts in collaboration with police departments -Dispatched traffic calls received by Romeoville Police Department, Will County Sheriff’s Office and Illinois State Police-Calculated company payroll prior to approval -Utilized Tow Soft to record and save company data -Built relationships between clientele to enhance customer service Administrative Desk Intern August 2014 – February 2015 -Applied general clerical work and customer service -Recorded and reviewed client tickets into software database system -Released impounded cars to customers or insurance companies -Received individualized training with the company owner resulting in promotion within first six months of employment

Health and Wellness Coach January 2015 – May 2016 -Created meal plans and workout routines specific to individual clients -Recruited clients to willingly participate in challenge groups -Connected with clients and gained business via social media platforms -Educated personal care and health maintenance -Promoted and applied the use of company products resulting in personal commission

- Opened restaurant daily - Greeted guests at the door- Seated reservations, sat walk-ins according to server sections- Answered phone calls, booked reservations - Maintained upkeep of host stand and entrance of the restaurant- Cleaned menus, windows, rolled silverware and dusted- Assisted servers in running food, cleaning and setting up tables- Directed other hosts by assigning them specific tasks for the night- Scheduled parties and banquet events- Operated reservations and walk-ins using computer software- Ensured restaurant flow- Set table sections for servers and had them posted before next shift -Made the schedule for the hosts and emailed out once finished