I am a claims adjuster at Progressive Insurance, with over 19 years of experience in healthcare and insurance claims. I hold an MBA and an MS in Health Care Administration and Management, which enable me to handle complex and diverse claims scenarios with efficiency and professionalism.My mission is to improve the claims experience for customers and stakeholders, by applying my expertise in accident claims, insurance claims, and claims consulting. I work with a team of dedicated and professional claims specialists, who collaborate with customers, medical providers, attorneys, and other parties to investigate, negotiate, and settle claims. I also leverage my background in healthcare to understand and address the needs and concerns of injured claimants and their families.