• Recognized by Group Human Resources Director for producing exceptional core metrics and results for the 2020 fiscal year• Served as Reporting Captain and Talent Acquisition Recruiter• Lead HR operations for a team of 150+ guest-centric team members and created a sustainable, open-door culture• Supported business operations by performing any task necessary and consulted with leaders on how to grow their businesses and teams• Oversaw all phases of the employee life cycle and conducted all staffing processes• Analyzed metrics to determine root causes of issues arising in the workplace and came up with creative solutions that lead to streamlined processes and decision making• Mitigated legal risk by adhering to all federal, state, and local guidelines in the areas of compliance, performance management, and training• Partnered with Employee Relations, carried out investigations, and attended disciplinary discussions and terminations • Served as liaison between team members and third party administrators for leave of absence and worker’s compensation• Managed and educated team members on all unpaid and paid leave options• Investigated worker’s compensations claims and ensured employees were being properly accommodated• Advocated on behalf of and facilitated ADA conversations to inform team members of their legal rights and responsibilities and determined reasonable accommodations when necessary; then ensured that agreement was carried out in the workplace• Maintained high levels of confidentiality throughout all proceedings and processes, including team member case records •Introduced a paper-free scheduling and payroll system; lead to streamlined processing of time-off and sick time requests• Facilitated talent management by promoting accountability and elevating the team through regular check-ins which provided support, feedback, and recognition• Planned and managed all programs in the areas of culture, diversity and inclusion, and pay and benefits

• Designed and process-engineered all front-end operations for new expansion, contributing to positive sales comp year over year • Actively recruited management and staff members and followed through with interviews, hiring, training and development • Conducted schedule writing and kept track of hours to submit to payroll• Resolved conflicts that arose in the workplace and strived to maintain a comfortable, cohesive atmosphere• Motivated staff by providing feedback, recognition and listening to their needs and concerns• Brainstormed and implemented new ways of improving guest and employee satisfaction and productivity• Oversaw, handled, and recorded daily revenue to ensure consistency and accountability• Organized leadership and team-building activities with staff to promote camaraderie and a shared vision• Performed all duties of a server, including: memorizing specials, providing exceptional guest service, taking orders, serving food and drinks, running cash register and participating in both opening and closing shifts

• Analyzed and organized union contracts into a matrix in a practical way to prepare for new negotiations occurring in Summer 2019• Participated in benefits conferences to brainstorm and deliberate on effective and most beneficial plans of actions • Implemented onboarding checklist, constructed job postings and organized documents in a practical manner