-Support internal and external customers with inquiries and complaints regarding financial products and services.-Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.-Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.-Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals.-Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action.-Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly.

-Answer incoming customer inquiries-Collaborate with management teams to stay updated on new products, services, and policies-Record customer information within our customer service database-Engage with clients in a friendly and professional manner while actively listening to their concerns-Offer support and solutions to customers in accordance with the company's customer service policies

-Creating a friendly environment for not only the customer but also staff-Hire, train, and oversee new staff-Set sales goals for all staff members and meet weekly-Individual coaching with staff based on performance-Respond to customer complaints and concerns in a professional manner-Develop and arrange promotional material-Prepare detailed reports by weekly/monthly deadlines-Handling bank deposits and cash in cash register-Monitor inventory levels and order new items

-Greet guests with a welcoming environment-Handling situations quickly and efficiently-Giving directions to any locations in hospital

-Prepare food for multiple people at a time-Supervise children-Create activities and games-Understand and listen to the children when in distress-Record key events that happen throughout the child's day