Communicated directly with multiple manufacturers and vendors to obtain an exceptional understanding of products Created unique website content through Adobe Suite Programs and connected directly to multiple live websites using Magento

Simultaneously communicated with multiple customers and vendors via phone, chat, and emailLead 7 Customer Service Representatives by overseeing daily tasks and delegating incoming work ordersSpearheaded the implementation of various Help Desk and Live Chat Solutions including Zendesk, Fresh Desk, Help Scout, Intercom, Live Agent, and DriftWorked directly with Accounting, Purchasing, and Customer Service teams to implement new system processes for Acumatica ERP and… Show more Simultaneously communicated with multiple customers and vendors via phone, chat, and emailLead 7 Customer Service Representatives by overseeing daily tasks and delegating incoming work ordersSpearheaded the implementation of various Help Desk and Live Chat Solutions including Zendesk, Fresh Desk, Help Scout, Intercom, Live Agent, and DriftWorked directly with Accounting, Purchasing, and Customer Service teams to implement new system processes for Acumatica ERP and Everest ERPAssisted CEO in creating a strategic marketing plan to be implemented using Dot-Mailer and CRM programsConverted multi-tier phone system to Vonage VOIP and successfully setup multiple users, call waiting queues, and phone tree system Show less

Worked directly with customers to insure a positive shopping experienceMaintained sales floor cleanliness and merchandising plan-o-gramsAssisted multiple departments during peak hours and whenever necessary

Worked directly with Lead Visual Merchandiser to complete bi-weekly and monthly floor sets in the Mall of America store and multiple stores throughout the Twin Cities