Alyssa Roy Email & Phone Number

New Orleans, La, Us

New Orleans, Louisiana, United States

**Recognized as President's Club qualifier for my achievement of 145.6% of my goal in 2023**• Develop strong customer relationships to encourage repeat business & referrals.• Demonstrate & explain product features & benefits to overcome customer objectives.• Meet with customers to discuss best practices & drive positive outcomes.• Assess customer issues, research solutions & implement corrective actions to maintain high satisfaction.• Develop renewal plans with Install Base Account Executive to maximize expansion and help introduce new usage, tools, and products to clients• Compile customer feedback for cross-functional departments to improve product or service features.• Monitor KPIs to assess customer engagement & retention to Achieve or exceed monthly and quarterly targets• Assess client data from reports to better understand possible renewal risks.• Identify qualified sales opportunities for key products, relay pertinent details to sales team & work together for follow-through.

New Orleans, Louisiana, United States

**Awarded MVP of the Year for Cross-Sell in 2022, with the highest number of cross-sell opportunities and revenue closed across entire CS org**

Phoenix, Arizona, United States

• Manage real estate transactions from start to finish, smoothly communicating between clients, sales staff, title companies & lenders to drive on-time, smooth and stress-free closings.• Write purchase agreements, disclosures & other contractual documents using Transaction Desk to obtain signatures & complete paperwork.• Organize & maintain systems to track leads coming from social media, website & other funnels.• Manage sales pipeline by actively following up with prospects & hot leads.• Promote property sales through advertisements, open houses & participation in multiple listing services.• Advise prospective clients on current market activities & optimal buying or selling choices.• Expanded new business with implementation of networking & marketing strategies and generation of sales collateral.• Maintain current & accurate CRM database of prospective customers.• Maintain high referral rates & exceptional feedback from previous clients.• Oversee curation of newsletters & marketing materials on social media platforms such as Instagram, LinkedIn, Facebook, Twitter, YouTube and kvCORE CRM to drive traffic to brand sites.• Support Founder/CEO by accurately reporting monthly & annual budgets.

Scottsdale, Az

**Enhanced production methods & improved employee motivation to maximize team productivity & increase revenue by 30%+ year-over-year for 5 consecutive years.**• Establish & strengthen industry relations by conducting partnership calls w/partners of all levels: on-property, convention & visitors bureaus, cruise, national & global Sales Managers.• Collaborate w/industry partners to negotiate HPN-exclusive promotions to incentivize clients & drive revenue.• Oversee full hiring cycle, including development of job descriptions within the department, reviewing resumes & conducting interviews, selecting appropriate candidates that possess necessary skills & personalities that will compliment the culture & environment of the HPN Global philosophies, training & development of multi-level employees for Sourcing Coordinator, Sourcing Specialist & Senior Sourcing Specialist positions.• Represent the company at domestic & international tradeshows, educating industry partners on the brand & networking with potential clients/industry partners.• Systems management such as: Working with developers on all proprietary RFP System enhancements & updates (all design, testing & implementation) & implementation of HPN Global's use of the Cvent Supplier Network & company-wide training.• Assist in planning of Annual Partner Conference, specifically the sponsorship aspect including selling items on sponsorship prospectus, negotiating terms of sponsorship contracts, preparing agreements & completing that process by gathering all necessary logos, slides, videos, etc. to ensure all deliverables are met.• Host Best Practices Session for 400+ industry partners with Q&A at annual Partner Conference.