• Assisted veterans in scheduling health care providers.• Screened and processed over 200 calls daily using a call management system and web-based communications.• Used computerized systems for tracking, documenting information, obtaining up-to-date and accurateinformation.

• Worked with 10+ major home builders to get all information needed for roofing contracts. • Reviewed builder scheduling and printed upcoming sequence sheets for jobs set up to be completed for over 90 home lots per week. • Worked in Timberline/Sage job cost and billing modules and Supply Pro by Hyphen Solutions software programs.• Created and distributed notices of “Right to Lien”. • Ordered roofing supplies for on-time delivery to job sites throughout Nevada. Worked with job estimators and contract supervisor to ensure accurate pricing for each job.

• Assistant to General Manager• Responsible for many facets of bookkeeping including: gathering time cards, submitting weekly payroll, collecting approvals and processing payables, creating orders for service, work orders, and also cost of labor sheets.• Responsible for maintenance of personnel files for 150+ union and non-union employees.• Arranged all travel for both executive team and traveling employees including long term lodging, all transportation and processing of expense reports.• Worked with major accounts to keep employees up-to-date and jobs running smoothly, as well as project managers to ensure that they are prepared for each job.

• Assisted the Controller with day to day accounting operations. This included Quick Books and other accounting protocols.• Responsible for three different incoming lines and directing the calls to the different staff members.• Kept meticulous files, track of production and inventory, helped the accountant with accounts payables and receivables, and was constantly striving to find a better way to construct weekly reports for the Board of Directors to increase understanding.• Responsible for office operations, including working with staff and vendors to order needed supplies and have them delivered in a timely manner.• Worked with company lawyer to organize and keep up to date information for company patents and trademarksboth domestic and internationally.• Responsible for all invoicing; international travel arrangements for officers of the company and reconciliation of expense reports.

• Gathered personnel records from other departments or employees.• Kept track of production reports and designing new reports to assist the accountant with weekly management reports.• Composed documents and organized office to increase efficiency.• Screened incoming calls and directed them to the appropriate departments and successfully tracked messages

• Scheduled transportation rides with volunteers and on organization buses for elderly clients of non-profit agency.• Handled heavy volume of calls with clients and volunteer drivers.• Utilized specialized scheduling software for client data entry and ride scheduling; as well as internet mapping,• Worked with Microsoft Outlook, Word and Excel.• Knowledge of Las Vegas Valley to best plan bus routes.• Ability to handle conflicts and find resolutions for clients.• Worked with intake coordinator regarding client transportation needs.