Alyssa Shoemaker Email & Phone Number

• Manages 3 supervisors directly; 15-20 staff indirectly• Led the transition from exclusively paper-based operations to a hybrid system, integrating digital tools and reducing paper usage to 30% of total workflow• Supervised in-office and teleworkers remotely during height of pandemic• Reduced order turnaround time from 30 days to 8 days; maintained 8 days or less for over a year• Spearheaded the creation and execution of onboarding protocols, including the establishment of timelines, allocation of resources, and provision of tools for supervisors to monitor and evaluate progress• Evaluate, train, and direct staff by developing expectations, objectives, and counseling employees

• Managed 7 employees • Order and maintain inventory of supplies• Ensure all payments are made to vendors and collected from customers• Recruited, trained, and scheduled staff• Assist in sorting and distributing mail for over 200 mailboxes

Northridge, California

• Managed floor operations during shift• Assisted headquarters and stores as needed for floor sets• Recruited, trained, and supervised employees to company standards• Cash handling, answer phones, order supplies, plan meetings, filing, manage operations, problem solving• Prioritize tasks to achieve company and personal goals

• Managed 3 supervisors directly; 25-30 staff indirectly• Developed and rolled out a comprehensive training initiative for frontline personnel, complete with a detailed manual exceeding 100 pages.• Championed the integration of Zendesk and call center software, expanding customer’s point of contact• Facilitated one team's expansion from 5 agents to 15 agents

• Supervised 5-10 staff• Scheduled, trained, and oversaw employees• Helped build, maintain, and edit website• Audit time-sensitive driver logs submitted by the film studios for compliance with Department of Transportation laws and regulations

Greater Los Angeles Area

Greater Los Angeles Area