Alyssa Short Email & Phone Number

Langley, British Columbia, Canada

Abbotsford, British Columbia, Canada

Creating the guest services portfolio to include a gift card program, complimentary programming, and onsite guest details with best-in-class hospitality standards to an approved budget. Building the guest services training manual with SOPs, excellence expectations, guest feedback protocol, uniform standards, core values, mantras, and brand visions. Running mystery shops and customer intercepts to quality check guests’ on-site experience and address their needs.

Abbotsford

Marketing, Highstreet Planning and execution of annual budget to drive traffic and sales to 50+ retailers. Exploring industries trends and understanding demographics to optimize marketing efforts. Tenant support, signature events, paid advertising and community engagement are key, with innovation and brand work at the core of all projects. Concept creation, production, and styling for seasonal ad campaigns. Producing the live Holiday Show series drawing 35,000 guests annually to site. Tracking tenant sales and lease expiries for individual marketing assistance as needed. Month and year in review reporting to analyze wins and opportunities.Social Media Manager, Highstreet Mapping out strategy, producing creative content and handling community management of Highstreet’s Instagram and Facebook channels. Achieving above industry levels of engagement and maintaining the highest level of Instagram followers in BC for shopping centers, 5th overall in Canada. Managing the associated social media budget.Staff Experience Manager, Highstreet Building Sun Club, a staff recognition and culture program to prioritize acknowledgment of team members’ milestones through multiple touch points from onboarding, team communications and staff events. The program reaches beyond Shape employees to 3rd party maintenance, security, and janitorial staff. Managing the associated budget and maintaining standards to support staff retention and attract new hires. Conducting staff reviews, goal setting, promotions and Human Resources duties as required

Small business offering event planning, styling, and marketing. Projects include wedding planning, interior design, retail consulting, display/merchandising, and brand development.Clients Include: - Champagne and Lace- Montrose and George- Wedding Parties- Noodle Box- Consultant with Partners & Hawes

Vancouver

Canadian Retail Coordinator for the California based luxury brand. Managed her door at Holt Renfrew, conducted product knowledge presentations in Vancouver and Bellevue, responsible for sales goals and visual presentation of brand. Provided top tier customer care and personal shopping for client base

Vancouver

Visual department stylist. Styling mannequins for fashion changes, merchandising departments, designing, building, and installing window displays, event set up and fashion show production

Vancouver

Sales associate, customer service manager, in-store marketer, visual presentation. Working in the display department executing seasonal roll outs, special event set up, styling mannequins, signing, and propping. Earned gold status in customer service for 50 guest compliments within the first five years.

Foundation Program

Education record