Promoted to oversee and manage end-to-end information technology solutions for Operations and Information Security departments. Drives the coordination of all technical activities, tracks and reviews performance of assigned projects and initiatives, remediates issues, and reviews capacity to ensure resources are available in the short and long-term. Employs extensive knowledge of multiple technology platforms and systems while leading teams, engaging in strategic planning, and meeting deadlines with internal and external clients. Led, developed, and deployed a Relationship Management Program that provided for increased collaboration and promoted alignment between the IT Operations organization and other IT-centric groups. Successfully reduced pain points, minimized roadblocks, and eliminated redundancies. Drove the planning and execution of the Workplace Communications program to enhance social collaboration; results broke down silos and streamlined enterprise-wide communication initiatives. Oversaw IT processes during a multi-million-dollar building remodel project; administered a $17M IT infrastructure project budget, coordinated installation and deployment of IT within remodeled facility, and enabled communications, feedback, and application strategies utilized in moving 1,000 employees across 4 locations over a 1.5-year timeframe. Devised and implemented the Vulnerability Management Program for the enterprise; created an improved accountability and tracking model. Results increased vulnerability remediation while decreasing the remediation of vulnerabilities cycle to 30 days.

Elevated to assist in modernizing and replacing existing IT systems and processes after M&A activity with AAA Northern California, Nevada, & Utah. Partnered with departmental resources and project managers to develop plans and processes, assist with system configurations, test application functionality, develop documentation and workflows, and effectively communicate any issues or concerns to leadership. Provided day-to-day support and created proactive relationships with end users, leadership, and other business partners.Successfully led and authenticated a robotics proof of concept utilized in the Policy Conversion Program; results introduced robotics automation processes on an enterprise-wide level.Championed budget management of a $30M Acquisition, Merger, and Divestiture Project; oversaw 5 workstreams and 150 resources. Project was delivered on-time and $3M under budget. Developed and maintained a SharePoint site to act as the primary communication method for the organization.

Offers guidance on the effectiveness of traffic building initiatives and provides recommendations for improvements in web marketing, user experience, and conversion to build the brand. Collects and informs on marketing channel performance, site performance, client behavior, and more. Maintains digital tracking infrastructure, including compiling and reviewing data requirements for the collection of analytics.Partners with stakeholders to offer strategic advice and consult on digital initiatives. Updates web design and content to adhere to changing online algorithms.