Alyssa Singh Email & Phone Number

North Brunswick Township, Nj, Us

North Brunswick, New Jersey, Us

I directly led and guided ten IT support and software developers to ensure consistent, effective, and stable production operations. I identified areas of regression and coordinated operating system changes to resolve customer issues according to SLAs. I spearheaded app demonstrations and focus groups to support product development initiatives. ►Boosted ROI, revenue, and B2B sales by guiding physicians and their staff to use the app; developed strategies to encourage patient use, resulting in 94% adoption within 60 days. ►Designed the Paragon Telehealth (SaaS) application and website within HIPAA compliance for patients and physicians. ►Researched the telehealth market, analyzed data, and implemented testing protocols to deliver high-quality, functional features with minimal defects. ►Developed and distributed all standard operating practices.

New York, Ny, Us

I effectively managed relationships with 30+ clients and approximately 15K patients, formulating strategies to increase sales and revenue by 15% each month. I developed SOPs for operations and billing best practices and successfully scaled physician practices by increasing patient loyalty. ►Propelled a 50% increase in patients for a top client, totaling $1M in additional revenue, through new marketing tactics via email and local advertising placements. ►Increased lead conversion from 39% to 54% after 90 days and exceeded sales goals by over 50% for six months straight, leading to promotion to Operations Manager in Paragon’s Telehealth division. ►Increased collection rates by 15% by overhauling billing practices and establishing the company’s first SOPs for the function, including automated systems and templates for discussing payment terms and conditions. ►Initiated workflows with 94% adoption. ►Contributed to Paragon’s designation as one of the “Inc. 500” – Inc. magazine’s list of the fastest-growing companies – for two consecutive years based on 350% growth in one year. ►Conducted market research, analyzed financials, and created forecasts.

Lynchburg, Va, Us

►Managed daily operations for psychiatrists, therapists, and case managers, successfully improving the patient check-in process by implementing insurance verification and financial responsibility determination prior to appointment. ► Recognized for continuously improving processes and elevating the team, resulting in increased collections by 25%.

►Managed a team of up to 20 full-time employees and 30 volunteers in the orchestration of conferences with over 350 attendees. Increased revenue by 147% after the first year, 80% the second year, and 71% the third year. ►Developed forecasts, negotiated contracts, and managed vendors; increased fundraising by 125% in the first year through strategic management of social media.

Edison, New Jersey, Us

► Designated as the team lead responsible for training new employees on departmental SOPs. ► Recognized as a lead performer for productivity for consistently exceeding monthly and daily quotas for copays, deductibles, and coinsurance collections.

Master Of Business Administration - Mba

Bachelor'S Degree, Public Administration & Business Management