Alyssa Stobaugh Email & Phone Number

Phoenix, AZ, US

Scottsdale, Arizona, United States

• Reviewed and verified loan applications to ensure accuracy and completeness.
• Communicated with borrowers to obtain necessary documentation and resolve any discrepancies.
• Collaborated with loan consultants and underwriters to meet deadlines and maintain excellent customer service.

Scottsdale, Arizona, United States

• Process transactions and ensure accuracy, completeness, and compliance with internal and external regulations.
• Collaborate with Vanguard Associates to resolve complex processing issues and ensure timely completion of tasks.
• Communicate with customers via outbound calls and written correspondence to clarify and rectify incomplete or invalid paperwork.
• Adhere to Securities and Exchange Commission (SEC) guidelines and Vanguard's internal policies regarding customer contact, while maintaining high standards of quality, productivity, and professionalism.

Tempe, Arizona, United States

• Verified and analyzed loan documentation, including debt-to-income ratios, credit reports, credit history, income sources, and property appraisals, for mortgage applications in a customer service-oriented role.
• Ensured accuracy and compliance by meticulously examining and cross-referencing various financial documents, such as income statements, tax returns, and employment verification, to assess loan eligibility and risk.
• Provided exceptional customer service by effectively communicating with clients, addressing inquiries regarding loan documentation, explaining requirements, and assisting in resolving any discrepancies or issues.

Las Vegas, Nevada, United States

• Facilitated effective communication between customers and Mortgage Loan Officers, ensuring timely clarification of incomplete or invalid paperwork through outbound calls and written correspondence.
• Acted as a liaison to address customer inquiries, concerns, and requests related to mortgage applications, providing exceptional customer service throughout the process.
• Collaborated with Mortgage Loan Officers to ensure accurate and complete documentation for mortgage applications, minimizing delays and enhancing efficiency.
• Assisted in training new team members in customer service protocols and mortgage application procedures, fostering a supportive and knowledgeable work environment.

Tempe, AZ

• Reviewed and analyzed submitted mortgage files, meticulously assessing the borrower's Capacity, Capital, Character, and Condition.
• Delivered top-notch customer service, promptly addressing and resolving inquiries and concerns related to mortgage applications and loan processes.
• Collaborated with a team of mortgage professionals, providing training and guidance to develop essential skills and knowledge in the mortgage industry.
• Maintained strict adherence to regulatory guidelines and internal policies, ensuring compliance while reviewing and processing mortgage files.