U.S Bank supervisor/customer support specialist Apr 2022-2024 Provide excellent guidance for our team and customers to have swift results in whatever areas needed. Handling escalated concerns, complaints and issues at high volume. Providing a timely exception service.

- Sales Strategy & Execution- Customer relationshipmanagement- Product demonstration– negotiating & deal closing-Cross selling & Upselling-Telecommunication Solutions-Lead Generation-Revenue Growth-Client need analysis-Converting Prospects intoPaying Customers

• Initiating, building, and enhancing relationships with existing and new customers. The first point ofcontact for customers in person and via phone supporting with great customer care. Collectively own thecustomer experience and resolve issues, creating a seamless, run-around environment. Guide customersthrough their purchasing experience with thoughtful questions, informative answers and sharing yourexpertise. Develop an understanding of each customer’s needs .