Alyssa Watson Email and Phone Number

- Completed invoice adjustments and refunds as needed- Completed weekly FRISK report on accounts over 1M owed and Aging Over 50K accounts- Analyzed customer invoices for discrepancies and fraudulent activity- Answered customer inquiries regarding invoices, shipment, and contract details

Recruiting Specialist- Interviewed candidates to aid in the selection of the right talent for the right positions within the company - Managed the hiring process to ensure hiring needs are met timely.- Developed recruiting relationships with local Community Based Organizations , Colleges, and Universities so that we may connect employment opportunities within the community.- Responsible for organizing routine department wide volunteer events.Employee Relations Specialist- Conducted thorough investigations with employees’ corporate concerns- Executed information gathering techniques; obtaining personal statements, interviewing all parties involved, analyzing the information gathered and making an ethical decision for results.- Built relationships with employees to proactively manage employee concerns, reduce HelpLine calls, and prevent escalation of complaints- Provided full range benefit information when requested- Upheld a line of communication between hourly employees and fulltime management, in regards to corporate concerns

- Daily navigation of four essential applications, simultaneously, to ensure driver safety and customer satisfaction- Answered customer inquiries in regards to en route packages and driver dissatisfaction- Communicate with on- road drivers to ensure completion and efficiency of daily routes- Communicate with companies to ensure that deliveries are being handled properly and in a timely fashion- Monitored ODSe to ensure proper service provider dispatch- Processing of electronic driver timecards using Global Timecard System (GTS) to ensure accurate payroll

Answering and handling of customer inquiries about in-store and online transactionsCountdown of till at the end of the nightConducted floor displays for optimum sale techniquesConduct annual store Inventory