Guide solutions from discovery through implementation utilizing scrum methodology including but not limited to scrum calls, story grooming, risk/issue management, etc. Builds strong relationships through constant collaboration. Aids in overall solution and project management by maintaining various documentation such as a backlog, BRD, technical requirements, status reports, process diagrams, and more.

Collaborate with stakeholders and SME’s to document business needs and translate them into detailed business requirements. Map business processes to identify gaps and collaborate with various team members to provide solutions.Create and advise on best practices as well as UI/UX design to demo to stakeholders. Some experience developing on the Appian platform.Ensure minimal defects through coordination and execution of testing through various stages of sprints.

Managed a team of 5 business analysts who supported the Middle Office team. We created and streamlined processes, identified and closed gaps, created training materials for processes and various systems, conducted training, created dashboards and ad hoc reports, performed data analytics, coordinated and conducted various audits, created, completed, and monitored process and system risk assessments, and various other tasks and projects to ensure the middle office ran smoothly and remained compliant. Additionally, our team owned the commercial onboarding system on the Appian platform. I was responsible for the business requirements, UAT, training (manuals, guides, videos, and live training), and ongoing system support for all users from 2015-2019. I worked with IT, SME’s, project management, compliance, and risk teams in waterfall, agile, and a combination of the two methods throughout the years to keep up with the demands of the business and to remain compliant. In addition to several releases each year, we rebuilt the system which reduced the user support by 90%. As the Middle Office grew, our team took on new projects, new reports, and new ongoing responsibilities that continuously changed. I ensured my team was properly trained and cross trained to provide proper coverage and to ensure each team member was able to continuously grow in their knowledge and skills.

System administrator for the CBG Customer Due Diligence tool on the Appian platform. Experience in documenting requirements, documenting and executing UAT scripts, end user support, pipeline reporting, issue tracking, and documenting and implementing new policies and procedures. Additional experience in audit coordination, process improvement, risk assessment testing, contracts and invoices.

Process improvement, policy and procedural writing, system administration and support, UAT, writing business requirements and test scripts, system training and coordination, project management, and audit coordination. Promotion from Analyst I to Analyst II Feb 2015

Administrative duties, contracts and invoices, system support, and training coordination.

• Same duties as Administrative Assistant and Student Assistant • Collaborate with multiple departments to improve department and University as a whole• Represent the department at University meetings and functions• Assist with campus wide training projects

Provide support for the Department of Campus Safety through different positions while the department expands. All roles required different shifts and relief of other positions. All positions include the responsibility of all clerical duties, assisting visitors, resolving a range of confidential problems and inquiries, and providing assistance with investigations, projects, and events.

• Assisted in training new supervisors on job duties and campus policy• Prepared documents and protocol for new employees• Learned, implemented, and instructed on how to secure the University• Aided in the construction of the ‘lock-up policy’ through written instructions and self-made layout maps• Responsible for managing emergencies during shift

• Same duties as a student assistant with additional responsibilities• Independently responsible for all parking related duties including the management of all Excel databases• Implement new training programs for all student and front gate employees • Manage all employee timesheets and schedules• Assist in the creation and implementation of new documents, presentations, and policies• Manage lost and found

• Assist Director with investigations and parking related duties• Relief for the front gate position which screens all incoming visitors while monitoring the campus through CCTV cameras• Serve as a witness and correspondent during emergencies

• Set-up and tear down equipment for events • Train new staff - acting assistant manager