• Coordinate the execution of project efforts to ensure successful implementation of strategic, budgetary, and schedule requirements; monitor or track project milestones and deliverables• Identify opportunities for improvement and make constructive suggestions for change• Present information to managers, clients, and stakeholders for approval on projects • Check to ensure that appropriate changes were made to resolve clients' problems & ensure satisfaction• Keep records of customer interactions recording details of inquiries, complaints, and actions taken• Create strong and effective internal partnerships and collaborate across the business• Consult with management as the interface between the production team and the client • Aware of new/emerging technologies and the potential to enhance company’s capabilities• Ensure accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle • Translate client requests into detailed, sometimes technical, instructions for project teams• Serve as the main day-to-day contact on projects for clients, suppliers, external partners, and client teams • Oversee assigned staff; organize, and coordinate web design projects from start to finish• Manage meetings with the development team to ensure they are progressing effectively• Identify resources needed and assign individual responsibilities ensuring high quality standards

• Recommend products to customers, based on customers' needs and interests• Answer customers' questions about products, product uses, and credit terms• Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand• Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data• Plan and prepare advertising and promotional material to increase sales of products and services, working with clients, company officials, sales departments and advertising agencies• Assist the development team in creating online strategies for the client and ensuring all projects are delivered to the client’s satisfaction • Ensure what is sold is the same as what the development team delivers and is responsible for management of project profitability• Create innovative opportunities to upsell and increase client satisfaction with established clientele

• Interface with customers and developers to ensure the smooth, timely delivery of website projects• Present project to managers, clients, and stakeholders for approval on designs & web elements.• High proficiency with web and internet applications like CMS• Coordinate with the development team to architect websites, website applications and blueprints• Basic understanding of effective Pre-media, Print, Photo Studio and/or Digital production, processes, roles, tools (digital and conventional) and workflow practices and trends• Effectively apply company mission and methodology while enforcing project standards• Create designs, concepts, and sample layouts, based on knowledge of layout principles and design concepts• Review final layouts and suggest improvements as needed