Alyssa A. Freeman Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

• Manages talent review process in Paycom ATS system, conducting interviews, updating tracking system and sending offer communications.• Utilized creative sourcing methods to reach a diverse pool of candidates, resulting in a more diverse workforce. • Partnered with managers to streamline the onboarding experience for new employees.• Advised employees and provide guidance regarding company policies, including updating on revisions. • Provided guidance to managers… Show more • Manages talent review process in Paycom ATS system, conducting interviews, updating tracking system and sending offer communications.• Utilized creative sourcing methods to reach a diverse pool of candidates, resulting in a more diverse workforce. • Partnered with managers to streamline the onboarding experience for new employees.• Advised employees and provide guidance regarding company policies, including updating on revisions. • Provided guidance to managers and employees through the performance improvement process, resulting in improved employee morale and motivation. • Managed the implementation and maintenance of Paycom HCM system for a staff of 90, including data transfer, training, and technical support. Show less

Indianapolis, Indiana Area

As the Area Operations Manager for the American Diabetes Association, I served Indiana, Kentucky and Ohio offices.• Captured data in CRM for Indiana, Kentucky and Ohio development staff to confirm revenue, assign prospects and troubleshoot issues.• Recruited office and event volunteers via social media and volunteer fairs. • Coordinated health fair requests, including securing staff and volunteers to attend, materials distributed and follow up as needed. • Served… Show more As the Area Operations Manager for the American Diabetes Association, I served Indiana, Kentucky and Ohio offices.• Captured data in CRM for Indiana, Kentucky and Ohio development staff to confirm revenue, assign prospects and troubleshoot issues.• Recruited office and event volunteers via social media and volunteer fairs. • Coordinated health fair requests, including securing staff and volunteers to attend, materials distributed and follow up as needed. • Served as liaison to vendors and property management.• Organized office operations and procedures, including employee outings, meeting coordination, office moves and cleanings. • Coordinated with IT departments on all office equipment.• Processed payables and receivables for Indiana, Ohio and Kentucky. Show less

Indianapolis, Indiana Area

Elkhart, Indiana Area

Within my second year at Kellmark Corporation, I was given the opportunity to step into a management role. As Office Manager, I work with the Sales and Customer Service staff to ensure customers are receiving the exceptional service they deserve. It has been an incredible opportunity to assist in guiding a successful team of sales and customer service staff!• Promoted within company because of demonstrated customer service and leadership skills.• Train new employees in customer… Show more Within my second year at Kellmark Corporation, I was given the opportunity to step into a management role. As Office Manager, I work with the Sales and Customer Service staff to ensure customers are receiving the exceptional service they deserve. It has been an incredible opportunity to assist in guiding a successful team of sales and customer service staff!• Promoted within company because of demonstrated customer service and leadership skills.• Train new employees in customer service department including data entry and general office maintenance.• Facilitate meetings with customer service and sales staff weekly to ensure sales goals are met or exceeded weekly. Show less

Elkhart, Indiana Area

I enjoy the process of building relationships with customers! As a first point of contact, my job is to create an unique and exceptional customer service experience. From the first phone call until the receipt of product, I make sure each customer receives the attention they deserve. I also manage online correspondence and marketing campaigns, ensuring customers receive even faster service.• Assist in planning and development of promotional marketing material used in distributor sales… Show more I enjoy the process of building relationships with customers! As a first point of contact, my job is to create an unique and exceptional customer service experience. From the first phone call until the receipt of product, I make sure each customer receives the attention they deserve. I also manage online correspondence and marketing campaigns, ensuring customers receive even faster service.• Assist in planning and development of promotional marketing material used in distributor sales kits.• Manage e-mail marketing campaign to 500+ distributors to increase visibility of product line and generate sales.• Collaborate with graphic design team to create high-quality direct mail pieces and online content. • Create and monitor budget of materials used in marketing campaign throughout year.• Follow-up with customer base via cold-calling, direct-mailings, and e-marketing campaigns.• Recruit prospective distributors during annual Promotional Products Association International (PPAI) and Advertising Specialty Institute (ASI) tradeshows.• Process and maintain customer accounts including processing orders, arranging shipments, and handling billing discrepancies.• Edit and proofread advertising copy to ensure high quality and customer satisfaction.• Submit advertising proofs to clients for approval.• Review feedback and changes with clients and work with graphic designers to make appropriate revisions. Show less

Elkhart, Indiana

As a temporary Customer Service representative, I provided clerical support including editing correspondence and documents and worked with the purchasing manager on compiling and managing detailed lists of product expenditures using Microsoft Excel spreadsheet. I also scheduled weekly shipment orders for a local orthopedic manufacturer. A great introduction into the customer service field!

Indianapolis, Indiana

I had the honor to intern with an incredible organization. As the Professional Development Intern, my primary project was to research and lay the groundwork for creating a training curriculum focusing on effective delegation techniques for new hire orientation. It was an eye-opening experience to see an organization dedicated to providing excellent customer service. It set the course for my own customer-focused attitude.

Bachelor Of Science, Communication Studies, Telecommunications

Activities and Societies: Ball State University Debate Team, WCRD Radio,

Master Of Arts (M.A.), Organization Development

Completed 1/2 years towards this degree.

Technical Certificate In Human Resources Management

Visual Communications

Currently taking coursework in Visual Communications with a focus in Web and Graphic Design.