Alyssa Andersen Email & Phone Number

New York, Ny, Us

Estero, Fl, Us

Directed the “by invitation only” Platinum program, the loyalty tier for Hertz’s most valued and influential customers. Led the organization’s Voice of the Customer (VOTC) program for Hertz, Dollar and Thrifty, driving program improvements and delivering insights to drive organizational change (3M+ responses annually). Oversaw corporate research efforts partnering with key business units to ensure alignment with brand strategies.

Piscataway, Nj, Us

Delivered comprehensive oversight and direction for five business units. Supported member activities and projects for 400K+ members across 160 countries. Managed an extended team of 45. ========================================================================================ABOUT IEEEIEEE is the world’s largest professional association dedicated to advancing technological innovation and excellence for the benefit of humanity. IEEE and its members inspire a global community through its highly cited publications, conferences, technology standards, and professional and educational activities. IEEE is the trusted “voice” for engineering, computing and technology information around the globe.There are more than 421,000 IEEE members in more than 160 countries. The IEEE publishes a third of the world’s technical literature in electrical engineering, computer science and electronics and is a leading developer of international standards that underpin many of today's telecommunications, information technology and power generation products and services.

Parsippany, Nj, Us

Identified customer issues, influenced the customer experience across all projects, and developed strategies to enhance the overall end-client experience. Managed voice of the customer program for three car rental brands, collecting 1.5M surveys annually. Analyzed NPS trends for 1600+ car rental locations, identifying key areas of opportunity. Led cultural change initiatives for 20,000 front line staff. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT AVIS BUDGET GROUPAvis Budget Group is a leading global provider of vehicle rental and car sharing services, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar. A leading vehicle rental operator in North America, Europe, Australia, New Zealand. Operating the Avis and Budget brands in approximately 180 countries throughout the world with a fleet size of approximately 600,000 vehicles and 39 million vehicle rental transactions worldwide in 2016.

Parsippany, Nj, Us

Supported the Avis Budget Group sales cycle through training modules, sales collateral and systems development for the organization’s 200+ sales team members. Coordination and implementation of the RFP process to secure new business and retain existing accounts. Led trade show and event planning initiatives. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT AVIS BUDGET GROUPAvis Budget Group is a leading global provider of vehicle rental and car sharing services, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar. A leading vehicle rental operator in North America, Europe, Australia, New Zealand. Operating the Avis and Budget brands in approximately 180 countries throughout the world with a fleet size of approximately 600,000 vehicles and 39 million vehicle rental transactions worldwide in 2016.

Parsippany, Nj, Us

Maintained responsibility for the development and implementation of competitive pricing strategies for the North America car rental market valued at $3B. Lead a team of 20 analysts charged with assessing the profitability of value-added product offerings and improving the company’s share in a challenging and highly competitive market. Engaged in the review of fleet levels in combination with supply and demand forecasts to measure the accuracy of pricing with respect to current economic conditions. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT AVIS BUDGET GROUPAvis Budget Group is a leading global provider of vehicle rental and car sharing services, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar. A leading vehicle rental operator in North America, Europe, Australia, New Zealand. Operating the Avis and Budget brands in approximately 180 countries throughout the world with a fleet size of approximately 600,000 vehicles and 39 million vehicle rental transactions worldwide in 2016.

Parsippany, Nj, Us

Led the integration of Budget’s reservation system into Avis Budget Group’s main system. Developed and tested new pricing systems that would support the integration of Avis and Budget brands. Creation and implementation of Internet promotions resulting in $7M+ of revenue growth. Created revenue management department’s intern program, recruiting, hiring and mentoring 5 interns each summer. ☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT AVIS BUDGET GROUPAvis Budget Group is a leading global provider of vehicle rental and car sharing services, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar. A leading vehicle rental operator in North America, Europe, Australia, New Zealand. Operating the Avis and Budget brands in approximately 180 countries throughout the world with a fleet size of approximately 600,000 vehicles and 39 million vehicle rental transactions worldwide in 2016.

Parsippany, Nj, Us

Developed, analyzed and implemented rate products and discounts for North America car rental market for Avis and Budget brands. Performed profitability analysis on marketing and pricing programs. Monitored and maintained all terms and conditions and advertising copy for North America car rental market valued at $3B.