Provides HR leadership for a portion of the corporate population. Provides HR guidance and support in the areas of organizational design, employee relations, employee engagement and development, talent management, performance management and succession planning.

•Provides exceptional customer service to managers and associates via telephone and e-mail communication to manage associate issues for a population of 42,000+ associates.•Educates managers by providing consultation and coaching regarding policy interpretation, associate behavior, performance management, and associate development.•Assists managers with diagnosing and resolving issues through proper questioning techniques and rick assessment. Leverage active listening skills to spot issues and ask appropriate follow up probing questions.•Handles complex and emotionally charges issues with composure by addressing the situation objectively, remaining unbiased.•Understands and applies Company policies and procedures and applicable laws to consult with managers on best practices that reduce the risk of the Company, builds a positive work environment for the associates and supports the Company’s HR Strategy•Accountable for identifying, prioritizing, and issuing resolutions or escalations within established timelines. When necessary, conduct investigations in partnership with HR Business Partners and Associate Relations Center of Excellence. •Coaches and consults with store managers in writing and delivering feedback in a manner that will motivate associates to improve. Also provides solid documents for terminations if needed with corrective action documentation and performance improvement plans.•Educates managers on proper training for associates, including required training for HR compliance.•Effectively identifies when issues need to be escalated to include additional management and cross functional partners.•Investigated escalated cases for Luxottica brands.•Sought out various stretch assignments going above day to day position responsibilities, including training new associates, presented customer service techniques to other HR departments, updated and edited the HR Solutions Website, and supported escalated attendance terminations in various brands.

•Provides exceptional customer service to managers and associates via telephone and e-mail communication to manage associate issues and questions for a population of 37,000+ associates.•Educates managers by providing consultation and coaching regarding policy interpretation, associate behavior, performance management, and associate development.•Assists managers with diagnosing and resolving issues through proper questioning techniques and rick assessment. Leverage active listening skills to spot issues and ask appropriate follow up probing questions.•Handles complex and emotionally charges issues with composure by addressing the situation objectively, remaining unbiased.•Understands and applies Company policies and procedures and applicable laws to consult with managers on best practices that reduce the risk of the Company, builds a positive work environment for the associates and supports the Company’s HR Strategy•Accountable for identifying, prioritizing, and issuing resolutions or escalations within established timelines. When necessary, conduct investigations in partnership with HR Business Partners and Associate Relations Center of Excellence. •Coaches and consults with store managers in writing and delivering feedback in a manner that will motivate associates to improve. Also provides solid documents for terminations if needed with corrective action documentation and performance improvement plans.•Educates managers on proper training for associates, including required training for HR compliance.•Effectively identifies when issues need to be escalated to include additional management and cross functional partners.•Sought out various stretch assignments going above day to day position responsibilities, including training new associates, presented customer service techniques to other HR departments, updated and edited the HR Solutions Website, and supported escalated attendance terminations in various brands.

•Effectively communicate with internal departments, associates, external vendors, contractors, and visitors•Conduct security and safety patrols throughout designated areas of the building •Answer the reception phone, monitor the Velocity Access System, and monitor the cameras throughout the building •Issue ID badges to new associates, temp associates, consultants, service providers, and guests•Complete and process paperwork for Asset Protection, mainly badge request forms and terminations in the system •Responsible for issuing building keys to the appropriate people including service workers and associates

•Direct calls to people and departments within the university •Deliver documents and packages to university employees and offices •Sign in ITCS guests and direct them to their meeting locations •Check out state vehicles to ITCS workers for business use

•Responsible for checking in and checking out hotel guests •Pre-block rooms and suites for VIP guests with a welcome letter•Set up and route flight crew and casino arrivals to a master account •Effectively solve guest issues •Responsible for maintaining an accurate bank and making any adjustments to a guest’s bill •Create loyal Gold Passport members and promote the company affinity to program•Operate the PBX phone, including transferring any external or internal calls •Effectively communicate with all departments of the hotel •Selected by management and human resources to be a summer intern during a $22 million renovation