Alyssa Berger Email & Phone Number

Austin, Tx, Us

Austin, Tx

+ Provide grant administration, financial management, and technical assistance overseeing various aspects of a multi-million dollar portfolio of infrastructure improvements, disaster recovery, hazard mitigation, and economic development grants under Community Development Block Grants (CDBG & CDBG-DR).+ Manage grants administered by Texas Department of Agriculture & General Land Office; served as primary contact between the local government entity and the State/Federal agencies throughout project implementation and monitoring. + Coordinate with local officials, state agencies, engineers, environmental specialists, and construction contractors throughout project implementation to meet performance milestones+ Review engineering contracts, construction plans and specs, procurement and financial procedures, and local civil rights procedures to ensure compliance with federal and state regulations. + Projects Include: Hurricane Harvey $595 million CDBG-DR funds supporting affordable housing initiatives building 82 multifamily properties in 30 counties, City of Palmview Sewer and Drainage Improvements, City of Roma Downtown Revitalization Improvements, City of Roma Street Improvements, Kleberg County Flood & Drainage Improvements, & City of La Feria Water and Drainage Improvements.

Austin, Texas, United States

+ Interpreted government publications and regulations as they pertain to project implementation and analyze how they may impact our processes + Tracked and reported on project milestones and activities alongside project budget to ensure appropriate use of federal funds within the project schedule.+ Acted as Labor Standards Specialist for CDBG-DR grants, facilitating on-site construction interviews, reviewing all Certified Payrolls, communicating with construction contractors, and interfacing with State Agencies.+ Appointed as the subject matter expert for DBRA/Labor Standards Requirements.+ Administered grants funded by agencies including the General Land Office, Texas Department of Agriculture, Texas Department of Transportation, State Energy Conservation Office and Texas Parks and Wildlife.

Austin, Texas, United States

+ Managed a team and monitored inbound calls, outbound calls, and emails regarding the $6 billion allocation for Hurricane Harvey recovery programs.+ Generated weekly and monthly reports analyzing customer-service standards, KPIs, and identifying their trends.+ Developed Standard Operating Procedures for workflows; hired and trained new employees in accordance to these protocols.+ Oversaw escalations and appeals management for more intricate cases.

Austin, Texas

+ Client: Meta (Facebook & Instagram products)+ Planned, managed, and executed two Trust and Safety quality programs that exceeded competitive metrics upon launch and maintained expectations with scale: 70-head project maintained 98% decision accuracy for 12 consecutive weeks.+ Utilized VLOOKUPS and pivot tables to generate weekly reports for the client showing the progression of the project's accuracy.+ Developed technical documentation and aggregated feedback about the functionality of the tools needed for the project in various stages of development and determined root cause analysis when issues impacted each vertical and market.

Austin, Texas

+ Client: Meta (Facebook product)+ Influenced changes to product policy and delivered those changes via polished written updates, disseminated this information to the relevant teams, and coached peers.+ Actively re-reviewed decision accuracy audits to ensure consistency and alignment with internal standards and policies.

Austin, Texas, United States

+ Client: Meta (Facebook product)+ Maintained accuracy expectations in a competitive environment for a Trust and Safety project: 99% accuracy or greater for multiple consecutive weeks.+ Audited decisions for accuracy of policy application. + Conducted review meetings and trained representatives on new or changing policies in group or one-on-one sessions.

Austin, Texas, United States

+ Client: Meta (Facebook product)

Austin, Texas

+ Oversaw contracts that involved the processing of $50 million in annual revenue of educational software, support, and services.+ Responsible for sales order configuration and assessed all incoming RFPs for multiple school districts, including Chicago Public Schools.+ Developed and created procedural documents for various tasks performed by the team and metric reporting for department as a whole.+ Compass Learning was acquired by Edgenuity in 2017.

Austin, Tx

+ Selected to work on projects with the Product Development team; completed beta testing for new software updates.+ Completed QA/QC testing for the software conversion from Java to HTML5. + Trained new employees on the software.+ Won Employee of the Quarter for Q1 in FY15.

Austin, Texas, United States

+ Provided a high degree of customer service to the users, including researching and creatively resolving program errors, with unique troubleshooting techniques, received via telephone, email, and chat in a professional manner. + Expected to have and present the resolution in less than 24 hours.

Austin, Texas

Austin, Texas

Bachelor Of Arts - Ba, Applied Communications, Advertising, And Public Relations

Activities and Societies: Communication Society, Spanish Honor Society, PRSSAMinor: Spanish

Spanish Language And Literature

Participated in an immersive seven month program focusing on Latin American economics, culture, and the Spanish language.