Alyssa Berger Email & Phone Number

Austin, TX, US

Austin, TX

+ Provide grant administration, financial management, and technical assistance overseeing various aspects of a multi-million dollar portfolio of infrastructure improvements, disaster recovery, hazard mitigation, and economic development grants under Community Development Block Grants (CDBG & CDBG-DR).+ Manage grants administered by Texas Department of.

Austin, Texas, United States

+ Interpreted government publications and regulations as they pertain to project implementation and analyze how they may impact our processes + Tracked and reported on project milestones and activities alongside project budget to ensure appropriate use of federal funds within the project schedule.+ Acted as Labor Standards Specialist for CDBG-DR grants.

Austin, Texas, United States

+ Managed a team and monitored inbound calls, outbound calls, and emails regarding the $6 billion allocation for Hurricane Harvey recovery programs.+ Generated weekly and monthly reports analyzing customer-service standards, KPIs, and identifying their trends.+ Developed Standard Operating Procedures for workflows; hired and trained new employees in.

Austin, Texas

+ Client: Meta (Facebook & Instagram products)+ Planned, managed, and executed two Trust and Safety quality programs that exceeded competitive metrics upon launch and maintained expectations with scale: 70-head project maintained 98% decision accuracy for 12 consecutive weeks.+ Utilized VLOOKUPS and pivot tables to generate weekly reports for the client.

Austin, Texas

+ Client: Meta (Facebook product)+ Influenced changes to product policy and delivered those changes via polished written updates, disseminated this information to the relevant teams, and coached peers.+ Actively re-reviewed decision accuracy audits to ensure consistency and alignment with internal standards and policies.

Austin, Texas, United States

+ Client: Meta (Facebook product)+ Maintained accuracy expectations in a competitive environment for a Trust and Safety project: 99% accuracy or greater for multiple consecutive weeks.+ Audited decisions for accuracy of policy application. + Conducted review meetings and trained representatives on new or changing policies in group or one-on-one sessions.

Austin, Texas, United States

+ Client: Meta (Facebook product)

Austin, Texas

+ Oversaw contracts that involved the processing of $50 million in annual revenue of educational software, support, and services.+ Responsible for sales order configuration and assessed all incoming RFPs for multiple school districts, including Chicago Public Schools.+ Developed and created procedural documents for various tasks performed by the team and.

Austin, TX

+ Selected to work on projects with the Product Development team; completed beta testing for new software updates.+ Completed QA/QC testing for the software conversion from Java to HTML5. + Trained new employees on the software.+ Won Employee of the Quarter for Q1 in FY15.

Austin, Texas, United States

+ Provided a high degree of customer service to the users, including researching and creatively resolving program errors, with unique troubleshooting techniques, received via telephone, email, and chat in a professional manner. + Expected to have and present the resolution in less than 24 hours.

Austin, Texas

Austin, Texas

Bachelor Of Arts - Ba, Applied Communications, Advertising, And Public Relations

Activities and Societies: Communication Society, Spanish Honor Society, PRSSAMinor: Spanish

Spanish Language And Literature

Participated in an immersive seven month program focusing on Latin American economics, culture, and the Spanish language.