Alyssa G.

Alyssa G. Email and Phone Number

VP, IT Experience Engineering @ SiriusXM
Alyssa G.'s Location
Jersey City, New Jersey, United States, United States
About Alyssa G.

Collaborative technology executive focused on building modern, transformational experiences for employees and customers. Expertise in leading product & engineering teams, user adoption strategy, change management, vendor partnerships, executive presentations, and internal communications. Strengths in communicating technical concepts, championing challenging organizational change & building cross-functional relationships.Platforms: ServiceNow (ITSM & CSM), Salesforce, Adobe Experience Manager (AEM), Google Workspace, Office 365 (Outlook, Teams, SharePoint, OneDrive), Atlassian (Jira/Confluence), Slack, Zoom, Monday.com, Intune, JAMF, Box, Lucidchart/Miro, WordPress, responsive web, native mobile (iOS & Android), Sketch/Zeplin

Alyssa G.'s Current Company Details
SiriusXM

Siriusxm

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VP, IT Experience Engineering
Alyssa G. Work Experience Details
  • Siriusxm
    Vp, Customer Experience & Program Management
    Siriusxm Jul 2022 - Present
    New York, Ny, Us
    Transforming our employee & customer experiences through innovative technologies. Leading strategic initiatives and teams focused on: ServiceNow Engineering, Atlassian Engineering, IT & AV Support, Endpoint Engineering, Technical Program Management, Collaboration & Productivity Application Administration, and Salesforce Engineering.
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  • Disney Streaming Services
    Director Of Customer Experience
    Disney Streaming Services Mar 2020 - Jul 2022
    New York, Ny, Us
    Drive the strategy, roadmap, and implementation of ITSM & CSM in ServiceNow and manage team of 5 - 8 engineers. Develop customer-facing Help Centers and support viewer experience advocate (VXA) processes for handling cases/interactions, live chat, chatbot, and natural language understanding. Integrate with viewer experience systems including analytics, telephony, and workforce optimization. Support global launch schedule for Disney+, Star+ ESPN+ & Hulu in 60+ countries and 179+ million total subscribers. Implement Adobe Experience Manager (AEM) for 300+ product design & creative marketing employees & vendors.
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  • Cbs Corporation
    Senior Director, User Experience & Collaboration
    Cbs Corporation Feb 2019 - Mar 2020
    New York, Ny, Us
    Defined employee technology product vision. Created and executed roadmap for modern workplace transformation, collaboration systems, custom development, and IT communications. Member of ViacomCBS integration management team during merger leading successful launch of ViacomCBS.com. Owned deployment, training, and adoption of Microsoft O365 suite to 12,000+ users. Led cost-saving initiative to reduce Box footprint by 90% with data migration to O365. Managed team of developers, designers, and analysts.
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  • Cbs Corporation
    Director, User Experience & Emerging Products
    Cbs Corporation Oct 2017 - Jan 2019
    New York, Ny, Us
    Executed redesign, development and launch of cbscorporation.com and managed content updates. Led enterprise technology communications. Defined roadmap for digital products & services and managed partnerships with collaboration vendors. Owned agile design, build, test, and release processes. Conducted UX research, interviews and data-driven analysis to inform design decisions.
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  • Cbs Corporation
    Manager, User Experience & Emerging Products
    Cbs Corporation Apr 2016 - Sep 2017
    New York, Ny, Us
    Drove core product strategy and roadmap. Conducted needs gathering, feature requirements documentation, and launch plans for mobile native and web products. Advocated for innovative and intuitive user experience. Collaborated and led cross-functional teams. Defined and reported on metrics for successful launch and future iterations.
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  • Cbs Corporation
    Product Lead, User Experience & Emerging Products
    Cbs Corporation Dec 2013 - Apr 2016
    New York, Ny, Us
    Executed end-to-end product development of mobile solutions for internal clients (CBS Television Distribution, Showtime, Research, Daytime). Managed team of app developers. Directed design, build, and QA processes. Gathered requirements, selected vendors, and oversaw implementation of social media management systems across CBS divisions.
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  • Cbs Corporation
    Social Media Strategist, Advanced Media Platforms
    Cbs Corporation Jun 2012 - Dec 2013
    New York, Ny, Us
    Created reports on social media brand engagement and monetization. Identified partnership opportunities for technology vendors. Collaborated with development team to design and implement mobile, second screen and OTT solutions.
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  • Newhouse School, Syracuse University
    Adjunct Professor, Digital Communications Systems
    Newhouse School, Syracuse University Jan 2016 - Jan 2019
    Us
    Digital Communications Systems (ICC 612) in the Communications@Syracuse online MS program. Led introductory course on content strategy, audience acquisition, Internet architecture, mobile development, analytics, and product development. For more information, visit communications.syr.edu.
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  • Syracuse University School Of Information Studies
    Graduate Assistant
    Syracuse University School Of Information Studies May 2010 - May 2012
    Syracuse, New York, Us
    Managing Editor of iSchool blog, Information Space. Managed team of 25+ contributors. Created content calendar and style guide. Copy-edited daily tech and breaking news. T.A. for "Social Media in the Enterprise" course. Founding researcher at NEXIS emerging technology lab.
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  • Syracuse University School Of Information Studies
    Social Media Strategist
    Syracuse University School Of Information Studies Jan 2010 - Jun 2011
    Syracuse, New York, Us
    Implemented comprehensive digital strategy. Named 2nd most influential college on Twitter by Klout. Built a highly engaged community on Twitter, Facebook. Promoted events via real-time social content and branding. Measured ROI using social analytics platforms.
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  • Syracuse University School Of Information Studies
    Producer/Host, "Cuse Coverage"
    Syracuse University School Of Information Studies Jan 2009 - May 2010
    Syracuse, New York, Us
    Wrote script for weekly web show “Cuse Coverage”. Conducted interviews about campus events and organizations. Delivered on-air and edited using Avid. Uploaded to orangetv.syr.edu.
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  • Thenewshouse.Com
    Social Media Director/Lead Producer
    Thenewshouse.Com Jun 2009 - Sep 2010
    Syracuse, New York, Us
    Established social media identity for site. Launched Twitter, Facebook, YouTube, and Vimeo profiles and posted daily content. Defined, measured and grew social media metrics and site traffic. Hired and directed social media team. Coordinated Tweet-ups and social media events.
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  • Quest Media Entertainment, Inc.
    Production Intern
    Quest Media Entertainment, Inc. May 2009 - Aug 2009
    Conducted interview research and assisted on set of “NYC TV Profiles”. Created and maintained clip books for press coverage. Drafted and distributed releases and assembled press packets. Coordinated execution of special events.
  • Mtv Networks
    Production Intern, Mtvu
    Mtv Networks May 2008 - Aug 2008
    New York, Ny, Us
    Production assistant on set of original digital show “Engine Room”. Assisted crew in studio and on-location shoots. Pre- and post-production duties also included production runs, creating cue cards, addlotting, research and casting, dubbing, transcribing and logging tapes.
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  • Staten Island Advance
    Reporting Intern
    Staten Island Advance May 2008 - Aug 2008
    Us
    Conducted interviews and research for articles about Staten Island breaking news. Covered and wrote feature and front page articles, graduations, and obituaries. Copy-edited articles and consulted on decisions regarding page layout.
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Alyssa G. Education Details

  • Syracuse University
    Syracuse University
    Information Management
  • Syracuse University
    Syracuse University
    Information Innovation
  • Syracuse University
    Syracuse University
    Broadcast Journalism

Frequently Asked Questions about Alyssa G.

What company does Alyssa G. work for?

Alyssa G. works for Siriusxm

What is Alyssa G.'s role at the current company?

Alyssa G.'s current role is VP, IT Experience Engineering.

What schools did Alyssa G. attend?

Alyssa G. attended Syracuse University, Syracuse University, Syracuse University.

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