Alyssa B. Email & Phone Number

Jericho, Vermont, United States

Fulton, Maryland, United States

Currently, I am a member of a support team that provides dedicated support to a collection of customers. Alongside my colleagues, I maintain positive working relationships and effective communication with contacts of varying technical literacy. I investigate and troubleshoot complex issues from start to finish, collaborating with other Tier 1 agents and escalating to Tier 2 and 3 agents and customer IT members when necessary. I synthesize and communicate complex technical issues to customers, manage system updates and changes, and participate in regular calls to review ongoing issues and updates.

Fulton, Maryland, United States

In this role, I was the first line of communication between our customers and support teams. I monitored customer services live, handled incoming support tickets via phone and email, and efficiently triaged and resolved low-level issues while escalating more complex ones.

Lehi, Utah, United States

During the last 8 weeks of the DevMountain Bootcamp, I specialized in Python development. The daily activities were structured after an agile work environment, which allowed for more self-structured learning. We still had daily meetings to stay up-to-date with each other's progress and receive guidance from instructors.We also had bi-weekly sessions with industry professionals, which we could spend going over course material or discussing industry practices, providing valuable insights into the field.During this time, I gained proficiency in coding in Python and worked with various technologies like Flask, Flask-SQLAlchemy, Jinja, and various Python libraries. I also fully utilized the Cloudinary API in my projects, which helped me improve my skills in API integration.Additionally, we covered data structures and algorithms, which allowed me to gain a deeper understanding of how to optimize code for efficiency. Overall, the last 8 weeks of the bootcamp provided me with a solid foundation in Python development and allowed me to gain valuable experience in the field.

Lehi, Utah, United States

During the initial 8 weeks of my time at DevMountain, I engaged in various activities to enhance my skills as a software developer. This involved attending daily stand-up meetings, lectures, and break-out sessions to remain informed of industry trends and best practices. Furthermore, I participated in paired programming and collaborated with my peers to solve daily code challenges, which improved my teamwork and communication abilities.Throughout the program, I created full-stack applications utilizing a range of technologies, including JavaScript, HTML, CSS, Node, and Git/GitHub. I gained in-depth knowledge of databases and SQL, enabling me to design databases and applications proficiently. Additionally, I gained a comprehensive understanding of the development process from ideation to deployment, providing valuable insights into the software development lifecycle. Overall, these initial 8 weeks were a challenging yet rewarding experience that allowed me to grow as a software developer.

Heber City, Utah, United States

As a nanny, I created a safe and stimulating environment for the child, organizing toys and books and providing age-appropriate activities that fostered their development. I ensured the child's routine was structured, including regular meal times, naptimes, and outings. I communicated regularly with the parents about the child's progress and any concerns that arose. In addition to childcare, I managed household tasks and learned and practiced authoritative parenting methodology. This role was challenging, but it was also incredibly rewarding to support the child's growth in a positive and nurturing environment.

Sumner, Washington, United States

As a hostess, I ensured guests had a positive dining experience from start to finish. I greeted and seated guests promptly, managed reservations and wait times, and ensured the dining area was clean and presentable. I also performed various supportive roles for other restaurant staff to ensure a smooth operation.

Python Development Program

Activities and Societies: A 16 week, full-time software engineering bootcamp.

Computer Science

Ged