I conceptualize, book, and manage speakers, entertainers, and musicians to perform. I coordinate volunteer programs and volunteer events. I manage a monthly budget, file check requests, and process reimbursement paperwork. I enthusiastically engage audiences with multi-faceted productions. I host dozens of monthly events. Create multiple events as a facet of elder care. Manage internal communications and social media.

I develop a full line-up of trivia every week with 50 questions. I host weekly trivia multiple nights a week including music bingo, specialty trivias, and Name That Tune. I develop and host music bingo. I manage social media for events (WOBExton@instagram). I create and host specialty events. I set up audio and visual presentations for events.

I have a proven ability with CRM management and have engaged and improved customer experience (CX) with high ticket volumes for the Quantic SaaS platform. I have demonstrated a dedication to prioritizing customer experience KPI’s. I trained colleagues to manage and update SaaS platforms, new technology interfaces, maintain profiles. I managed customer support and technical support webpages and FAQ's. I remotely managed team projects and extensive quarterly audits. Created and edited internal policy procedures, streamlined outdated data entry systems, improved wholistic overviews of data management and data analysis. I created, codified, and enforced training materials and policy & procedure documentation. I have 3 years-experience am very familiar with Google Workspace, Microsoft Office, Metabase, Airtable, Trello, and Calendly. I reviewed and evaluated thousands national and international college transcripts. I have extensive profile management for 15,000 students. Facilitated B2B communication with multiple prestigious universities and Fortune 500 companies and employees. Conducted multiple customer-facing Zoom appointments weekly.

I have 7 years of experience developing concise yet challenging lesson plans, assignments, and curriculum in a variety of courses including: Presentational Speaking, Signs, Symbols, and Social Interactions, Group Presentations, and Gender and Communication. I created and managed online content and course work for 3 years. I have created hundreds of Powerpoint/ Prezi presentations with audio/ visual infused components. I have 6 years of experience as an academic advisor and 3 years of experience as on campus training mentor. I served multiple service committees for seven years assessment, social, and curriculum. I wrote award winning grants and assessment evaluation systems, composed and nominated faculty honorarium, and invited and managed campus speakers. I served as the District Chair for the American Forensic Associate communicating and managing tournaments across 14 states and I ran the budget, events, and social media operations SNAFU scholarship charity for 4 years. I wrote press releases, tournament invitations, planned events, managed the speech team website and practice times, and operated social media content. I managed a five-figure yearly budgets for the James Madison Speech Team for 7 years. I published and edited for national peer reviewed journals, wrote many successful letters of recommendation, provided successful synopsis of committee work including award winning and grant funded assessment projects and search committees. I composed and edited grant proposals and mentored Fullbright Scholars. I edited thousands of outlines and presentations in multifaceted research areas including, digital communication, organizational communication, assessment, media analysis, rhetoric, culture and public affairs. I won the American Forensic Association Outstanding New Forensics Coach award in 2015 and the JMU Dolley Award for Outstanding Faculty Advisor in 2017.

I managed inventory intake, categorization, storage and display marketing for product. I matched demographics with product, investigated product features to improve customer satisfaction. I incorporated upselling strategies and met sales goals as often as possible. I managed monetary transactions and balanced tills. I represented conference calls, customer interactions, store cleanliness, technical support, employee attitude, and sales goals.