Alyssa Craig Email & Phone Number

Kiowa, CO, US

Montreal, Quebec, CA

- Selected to be onsite with the client to build relationships and represent the client’s customer.- Elected by my peers to join the MSAP (Member Satisfaction Assessment Program) team to improve the company’s overall employee satisfaction score. - Presented a new business case to our client to implement a more automatic, customer self-service tax form.

Montreal, Quebec, CA

Recruited to improve customer service for a nonprofit health insurance marketplace client by reducing tax form errors, expediting the delivery of 1095-A forms, documenting processes, and liaising between business and IT. Manages a team of 5. -Achieved 99% success rate producing 122,000 first run 1095-A notices within 72 hours.-Decreased 1095-A form.

Atlanta, GA, US

Provided efficient service to meet the shipping needs of customers in a fast-paced environment. Advise customers to ensure alignment to the most appropriate shipping method, performed package quality assurance inspections, and submitted daily business reports.

Cedar Falls, Iowa, US

Recruited to play softball on a scholarship. Appointed by peers as Team Captain; led softball hitting practices of 3-5 players and mentored younger players. -Served on SAAC (Student Athlete Advisory Committee) - Led Community Service sub-committee; organized biweekly meetings and increased volunteer participation -Lowest ERA (Earned run average) in the.

Cedar Falls, IA, US

Developed and facilitated exercise programs for 50+ participants over the age of 55 at an independent living community. Researched and documented demographics in preparation for a forthcoming wellness center. Collaborated to plan and manage annual wellness fair for 500+ employees.

Waterloo, IA, US

- Umpired children from AA ball (3rd-4th graders) to Major League (6th-8th graders).- Established a strike zone and called every pitch and play. - For the AA girls pitched the ball when the pitchers had a two ball difference (ex. 2-0, 3-1 counts).

Promoted to Head Coach of Junior High team; cultivated an environment of collaboration to lead team of 40. Created training agendas, facilitated practices, and coached small groups to strengthen specific skills. -Improved team win/loss record from 2-15 to 7-8-1 in 2016.-Led team of 30 players as High School Assistant Coach for all game and practice.