✨ Alyssa G. Email & Phone Number

👋 Hi, I’m Alyssa (she/her)!✨ I’m a customer experience specialist with 3+ years of customer service, sales, and inventory management in the luxury retail industry. Leveraging my product knowledge and magical powers of empathy, I fostered an inclusive environment for thousands of in-store clients at Gucci, Etro, and Chloé. I also have a passion for promoting diversity, equity, and inclusion.For the past 3 years, I’ve had many adventures in the early-stage startup space. I’ve collaborated with lean cross-functional teams to create a seamless user experience for thousands of users worldwide through user research and testing. As a Product Designer @ Monest, I collaborated with 2 product designers, 5 engineers, and 2 co-founders to spearhead the user testing of our AI-powered Chrome Browser Extension to empower 70% of our users to support more sustainable and ethical fashion brands.🧠 I was a Founding Product Designer @ Sonar spearheading the user experience of a mental health platform that uses AI to provide equitable access to mental health resources and support for Gen Alpha, Gen Z, and their community of supporters (friends, parents, counselors, and teachers) across the United States.Outside of work, I love…🎵 Listening to Kali Uchis, BTS, DPR Ian, and (G)-Idle📺 Watching K-dramas (My most recent drama was Lovely Runner. If you have any recommendations, please let me know!) and RuPaul’s Drag Race🧴 Skincare (Love trying new K-beauty brands!)💬 Don’t be shy! Let's chat if you’d like to collaborate or have similar interests.Customer Satisfaction | Customer Experience | Retail Sales | Inventory Management | Customer Service | Technical Support | Product Knowledge | Artificial Intelligence | Machine Learning | User Experience | Customer Engagement | Customer Retention | User Experience | Customer Support | Customer Management | Quality Assurance | CRM | Startups | POS Systems

Listed skills include Customer Experience, Visual Design, Social Media, User Experience Testing, and 45 others.