Alyssa Cooper-Whitley Email & Phone Number

Torrance, California, United States

-Monitored First Party platforms to identify trends and plan appropriate sales and promotions.-Submitted material, including images, trailers, and promotional items, to the ESRB for pre-clearance review. Kept a detailed log of all submitted materials.-Prepared detailed written description and handled payment processing payment for ESRB.-Collected and catalogued sales numbers, updated tracking sheet monthly for review by Executive Leadership.-Proofread existing website content. Created original website content, edited pages with updated information, images, and links.-Accounts payable duties including processing invoices, purchase orders, and approvals.-Collaborated with teammates in other departments to streamline workflow and for product development.-Coordinated office relocation project.

-Managed solicitation team including delegation of duties to ensure all daily tasks were completed.-Responsible for tracking and distributing between 50 - 100 items daily to vendors.-Tracked all product information and maintained detailed data library for use by the sales team.-Created new product pages on company website.-Responsible for all item updates sent by suppliers, including on internal database, website, and vendor email notification.-Assisted with crowd control, transactions, and customer questions at conventions in an upbeat and professional manner.

-Submitted design assets to licensors Marvel, Hasbro, Disney, including concept art, design specs, and revisions, for merchandise approval.-Prepared release schedule for items currently available for pre-order and sent to vendors.-Updated monthly expense report for multiple department heads.-Communicated any questions or concerns with home office in Japan.-Managed Amazon spreadsheet for item population on seller central by Amazon partner.-Assisted sales, licensing, and marketing departments with general administrative tasks.

-Created daily solicitation offer emails showcasing new items for vendors.-Generated product pages on company website for new items.-Maintained product pages on company website with updates.-Entered data into multiple spreadsheets and Google calendar daily.-Trained new employees on the solicitation process over 6 months.-Populated Amazon catalog with new items.-Reviewed purchase orders on Amazon Vendor Central and entered POs into dedicated spreadsheets.-Communicated with warehouse and logistics departments regarding Amazon orders.-Used Amazon Vendor Central to assign ASINs to tracking numbers for weekly orders.-Collaborated on preparation, set-up, and break down at conventions.-Attended and worked conventions and trade shows.

-Prepared rating submissions including organizing gathered footage for video content, creating detailed written description and time-code sheet, and handling payment processing paperwork for ratings boards worldwide. (ESRB, PEGI, USK, ACB)-Handled updating company website via WordPress with press releases, new game pages, blogs, and rotating banner images.-Managed customer service email line and answered any questions or concerns in a timely, friendly, and professional manner.-Coordinated with multiple vendors, including PR company, website designers, and ratings boards.-Quality assurance on multiple games including identification and documentation of bugs, errors, and continuity issues for development and editing teams. -Website build QA including ease of access, operation of links, and proofreading written content.-Proofread game text and manuals, and press releases.-Aided in the creation of copy for multiple websites and the editing of in-game text.-Managed online store, including receiving orders, monitoring available stock, updating inventory tracking internally and online, and preparing and shipping orders to customers. Processed returns.-Helped coordinate and work trade shows, conventions, and press events.-Conceptualized and implemented viral marketing campaign with localization team for a new game in an established series.-Discussed content development with social media manager.

-Scheduled students for training with educational technology in the Special Resource Center.-Introduced and trained students on programs assigned to them by the trainer.-Kept detailed log of training sessions for management reference.-Assisted students in navigating the internet and various other computer programs.-Helped in other areas of the Special Resource Center as needed.

-Assisted in creation and coordination of special events.-Managed and oversaw timelines and itineraries.-Helped with set up and break down of events.

-Assisted in bar setup before events.-Expedited drink orders.-Kept bar area clean and well-stocked.-Helped in break down of bar after events.

-Assisted in set up and break down of catered events.-Placed and executed orders for customers.-Answered any customer questions and addressed possible concerns.-Cash register reconciliation.

Bachelor Of Arts (B.A.), Women'S, Gender And Sexuality Studies, 3.9

Associate Of Arts (Aa), 4.0