Alyssa Hill Email & Phone Number

Santa Clara County, California, United States

Santa Clara, California, United States

Mesa, Arizona

• Selected specifically as the 1 employee for this position because of expertise in UX and information design
• Mentored and monitored 50+ online and 30+ in-person students from around the United States in a group setting
• Created 2 of each examples of user personas, heuristic evaluations, and other research methodologies
• Counselled 30+ students to assist with understanding and learning UX and information design best practices
• Led communication with students who needed help understanding user experience processes
• Graded ~650 group assignments and provided groups suggested improvements to ensure their projects met the company’s vision

Mesa, Arizona

• Provided quotes for print jobs to customers by using estimating software
• Learned aspects of all 5 printing departments to analyze labor, material, and time needed
• Communicated with 35+ customers daily about complaints and orders via phone and email

Chandler, Arizona

• Reported directly to SCI Creation’s Creative Director as 1 of 4 interns
• Incorporated Adobe XD to design 17+ user interfaces of Desktop and Mobile landing pages, emails, and websites for the developer to use for implementation
• Conducted 3 task analyses, sitemap/information architecture evaluations, and usability testing reports to better determine how best to satisfy the client and customer experience
• Created customer value journeys and user flows to create meaningful designs
• Leveraged Google Analytics to perform 6 A/B tests of advertisements to quantify performance
• Produced ~80 marketing materials like Facebook ads and printed ads and brochures using graphic design principles and typography

Flagstaff, Arizona Area

• Helped consumers and their families create individualized service plans by determining appropriate services and identifying qualified providers in their area
• Collaborated with various community partners to ensure familiarity and in-depth understanding of service options
• Conducted home visits on a regular basis
• Ensured compliance with DDD policy and procedures, and adherence to established deadlines and benchmarks
• Maintained detailed and accurate service records of all consumer contacts

Flagstaff, Arizona Area

• Repaired and re-coded locks throughout the campus.
• Repaired doors and related hardware including closers, hinges, knobs.
• Trained new employees on repair and other duties of lockshop.
• Managed, organized, and submitted payroll for student workers.
• Customer relations related to creating work orders.
• Trusted with access to the entire campus and security-sensitive resources.

Bachelor Of Science - Bs, Graphic Information Technology (User Experience), 4.0 Gpa, Summa Cum Laude

Bachelors of Science in Graphic Information Technology Primary Focus: Web Design and Development Secondary Focus: User Experience and.

Bachelor Of Science - Bs, Sociology, 3.34

Activities and Societies: Gamma Beta Phi Honor Society