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Alyssa Dugan Email & Phone Number
Customer Service Ticket Agent Lead
at
Lehigh Northampton Airport Authority
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Customer Service Ticket Agent Lead
Location
Bethlehem, Pennsylvania, United States
Company size
Who is Alyssa Dugan? Overview
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Quick answer
Alyssa Dugan is listed as Customer Service Ticket Agent Lead at Lehigh Northampton Airport Authority, a with 71 employees, based in Bethlehem, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Alyssa Dugan.
Alyssa Dugan previously worked as Instructional Assistant at Bethlehem Area School District and Instructional Assistant at Bethlehem Area School District. Alyssa Dugan holds Bachelor Of Science - Bs, Communication And Media Studies, 3.86 from St. John'S University.
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Email format at Lehigh Northampton Airport Authority
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Lehigh Northampton Airport Authority
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Profile bio
About Alyssa Dugan
Detail-oriented writer and communicator. My journey in education began as a Learning Support Paraprofessional, where I provided unwavering support to a student with disabilities. I took pride in facilitating academic progress, social development, and personal care while meticulously implementing the Individual Education Plan to ensure tailored and effective support. Collaborating with teachers and the Learning Support team was my key to success in tracking and documenting progress. Before my venture into education, I held the role of a Customer Support Specialist, delivering top-notch customer satisfaction through prompt issue resolution and efficient, on-brand communication. Additionally, my experience as a Shift Manager and Trainer at MOD Pizza refined my leadership skills and commitment to delivering top-tier customer service. I'm passionate about making a positive impact and eager to explore opportunities that align with my dedication to personal and professional growth.
Listed skills include Leadership, Microsoft Office, Writing, Microsoft Word, and 6 others.
Current workplace
Alyssa Dugan's current company
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Lehigh Northampton Airport Authority
7 roles
Alyssa Dugan work experience
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Instructional Assistant
Instructional Assistant
Provided comprehensive support to a student with disabilities, facilitating academic progress, social development, and personal care.Successfully implemented the student's Individual Education Plan, ensuring tailored and effective support.Collaborated closely with classroom teacher and Learning Support team to track and document the student's daily progress.
Customer Experience Associate
Provided high-quality, real-time support via phone, email, and chat to high-value brands and retailers, ensuring exceptional customer experiences and serving as the front-line resource for inquiries and platform issues.Managed order processing, catalog maintenance, order status updates, account management, and invoicing for brand and retailer partners, demonstrating ownership in resolving challenging customer issues.Collaborated with the team to exceed key performance metrics including response times, customer satisfaction, and issue resolution, contributing to the overall success of the customer experience.
Mar 2024 - Jun 2024
Customer Support Representative
Achieved high customer satisfaction scores of 90 and above by promptly resolving concerns within one business day.Effectively communicated with customers using concise and on-brand writing, ensuring adherence to company style guide and tone.Conducted thorough research to effectively resolve customer issues, minimizing back-and-forth communication.
Apr 2021 - Sep 2021
All Star Captain
Maintained labor percentages and ensured exceptional customer service by efficiently scheduling breaks and managing staffing levels.Provided comprehensive training to new employees, effectively communicating company standards and facilitating hands-on learning.Upheld all food safety and cleanliness standards by completing walkthroughs and clearly communicating expectations.
Jul 2016 - Apr 2021
Digital Organizing Intern
Researched, wrote and condensed ongoing information for both internal and external consumption.Reached out to and coordinated with supporters and volunteers via phone, email, and chat. Created and scheduled social media posts, in addition to photo and video cataloguing for organization's website.
Jan 2016 - May 2016
2 education records
Alyssa Dugan education
Bachelor Of Science - Bs, Communication And Media Studies, 3.86
Bachelor Of Arts - Ba, English Language And Literature, General, 3.86
FAQ
Frequently asked questions about Alyssa Dugan
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What company does Alyssa Dugan work for?
Alyssa Dugan works for Lehigh Northampton Airport Authority.
What is Alyssa Dugan's role at Lehigh Northampton Airport Authority?
Alyssa Dugan is listed as Customer Service Ticket Agent Lead at Lehigh Northampton Airport Authority.
Where is Alyssa Dugan based?
Alyssa Dugan is based in Bethlehem, Pennsylvania, United States while working with Lehigh Northampton Airport Authority.
What companies has Alyssa Dugan worked for?
Alyssa Dugan has worked for Lehigh Northampton Airport Authority, Bethlehem Area School District, Faire, Seesaw Learning, and Mod Pizza.
How can I contact Alyssa Dugan?
You can use AeroLeads to view verified contact signals for Alyssa Dugan at Lehigh Northampton Airport Authority, including work email, phone, and LinkedIn data when available.
What schools did Alyssa Dugan attend?
Alyssa Dugan holds Bachelor Of Science - Bs, Communication And Media Studies, 3.86 from St. John'S University.
What skills is Alyssa Dugan known for?
Alyssa Dugan is listed with skills including Leadership, Microsoft Office, Writing, Microsoft Word, Powerpoint, Research, Social Media, and Microsoft Excel.
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