• Responsible for all national email marketing.• Integrate all our online systems to work in conjunction with one another including Shopify, Klayvio, & Hubspot.• Project management on direct-to-consumer and B2B sales for all marketing endeavors.

• Develop new business with existing clients and prospect new customers• Lead contact for all customer account management.• Forecast and track sales metrics

• Account manager for a book of business of approximately 400 accounts, valuing over $350,000.• Prospects and sells services to new businesses. • Assists customers with any service or billing issues.

- Sales Representative specializing in escalated retention opportunities with customers for previously unsuccessful activity. - Proposes customer solutions that aren't compliant with appropriate local, state, and federal regulations.- Validates all cancellation requests through personal visits.- Provides customer solutions for any reasonable requests with their account. - Coordinates with Operations to resolve any location specific issues affecting customer's service. - Actively views slow and bad pay lists to proactively visit and bring to current past due balances.

-Coordinates Sales programs and acts as a liaison between Sales and other departments.- Utilizes Salesforce.com (CRM) to help maintain client accounts. - Performs basic clerical and statistical reporting for Sales on a daily basis. Provides detailed reports to the sales force on ranking, and monitors rankings on a monthly basis.- Coordinates maintenance of weekly and monthly reporting, including recommendation of system changes.- Supports Operations in the efficiency and adjustments of client accounts. - Audits monthly commission and expense reports to clarify and direct uniform sales policies and procedures. Provides information to Sales Managers on a daily basis.

California Body Sculpt is a start up, established in January 2017, that focus on wellness, detox, fat loss, and cellulite reduction. It is a membership based community that uses custom Lipo Laser technology, Whole Body Vibration, and Infrared Saunas to support clients in their detox and wellness goals. Being with the company from the start has allowed me the invaluable ability to help create and implement the structures and branding that helped build the business from the ground up. My responsibilities include, but aren't limited to: - Manage the creative process from concept to completion for all branded materials- Translate marketing objectives into clear creative, sustainable strategies- Lead and direct the creative team in the production of all marketing collateral- Integrate company goals and projections into strategic campaigns.- Ensure visual communication and brand standards are met- Oversee client pitches and proposals, to ensure the support of the business model and mission statement. - Oversee profitability, deliverables, timelines and budgets.- Meet with clients or upper management to explain campaign strategies and solutions.- Review work, troubleshoot and provide feedback to executives.- Managed the Client Retention Management (CRM) system by help building it for the company and making changes as grew. Also used it in order to manage client accounts.- Created and managed all our email marketing, CRM system management, Google Analytics, Google Ads, Facebook and Instagram Campaigns.

Administrative Support- Act as a liaison between the Director of Housing Administration and members of the campus community, maintaining confidentiality of sensitive information.- Manages departmental calendars.Accounting Support- Coordinate accounts payable process with other staff including: purchase requisitions, purchase orders, standard agreements, invoices, payments to accounts payable, production request forms, etc.- Reviews all departmental invoices and check requests- Coordinates all check requests and billing requests for departmentEmployment- Coordinates all aspects of the department staff recruitment and selection process- Coordinates the payroll, including: monthly staff attendance summaries, student employment authorization, and student attendance reports.Emergency Management- Department Safety Coordinator with liaison responsibilities with campus emergency management leadership.- Manages emergency preparedness inventory and promotes safety practicesMarketing- Coordinates the maintenance and updates of all social media outlets on a daily basis (i.e., Facebook, Twitter, Instagram, Pinterest, etc.)- Collaborates in the coordination and implementation of new marketing materials in order to promote Housing Administration and Residential Education and recruit prospective students and retain returning students.- Participates as active member of the OHA/REO Joint Marketing Committee for Housing Administration and Residential Education to enhance communication with residents, prospective students, and parents.- Participates as member of the SDSU Social Media Committee for the UniversityProjects- Assists the Director in preparation of program materials for professional activities including development activities.- Assists the Director in preparation of program/project proposals and implementation.- Coordinates special projects administration, as needed

- Primary responsibility for the overall smooth and professional operation of the reception area of the Office of Housing Administration- Responsible for the correct dissemination of pertinent and timely housing information to residents, potential residents, and other University personnel and to the public- Hires, trains, and is the Lead for four student assistants who assist in answering telephones, fron counter reception, respond to OHA email inquiries, conduct residence hall tours, mail sorting and distribution, filing and other general office clerical duties- Coordinates and schedules use of University guest rooms- Assigns student assistant work schedules including tours, new student orientations, and other times as needed- Coordinates Bike Barn and Bike Locker Rentals- Provides support to the Contracts Manager during the academic year and assists in processing student housing license agreements through the contracting database and confirms student's space reservations- Weekly, coordinates with residence hall staff and designated servicing vendor, the need for spraying and extermination of pests within all housing facilities

•Recruited, screened, hired, and trained all conference staff.•Supervised conference staff and created work schedules, delegated work assignments, monitored their adherence to University policies and performed staff evaluations. •Maintained accurate and organized conference group files, calendar of deadlines, and calendar of reservations.•Created and revised staff manuals, information booklets, routines forms, rosters, and other related forms.

•Acted as a representative of Residential Education and the Office of Housing Administration at the front desk of residence halls, providing services, disseminating information to the residents, and number of varied tasks.•Maintained the safety and security of the residence halls.•Provided all services in a polite, friendly and professional manner.

•Acted as a liaison for the Conference Center in assuring accommodations for groups, going over conference details and providing information about university policies and procedures. •Managed and oversaw check-in/check-out processes of conference participants; prepared welcome materials, administered room assignments, coordinated distributions and collection of room keys, meal tickets, parking permits, and other arrangements as specified in conference group’s contracts. •Prepared reports and paperwork relating to the billing of conference groups and the tracking of conference participants.

•Facilitate the planning, implementation, evaluation, documentation, and tracking of programs, including social, educational, or community service based events in an apartment style setting for SDSU students and International students.•Mentor other Community Assistants by facilitating icebreakers, team builders and other leadership development activities.•Assist in safety and security training, and the facilitation of weekly staff meetings.

•Acted as a liaison for the Conference Center in assuring accommodations for groups, going over conference details and providing information about university policies and procedures. •Managed and oversaw check-in/check-out processes of conference participants; prepared welcome materials, administered room assignments, coordinated distributions and collection of room keys, meal tickets, parking permits, and other arrangements as specified in conference group’s contracts. •Prepared reports and paperwork relating to the billing of conference groups and the tracking of conference participants.

•Facilitated the planning, implementation, evaluation, and documentation of programs, including social, educational, or community service based events in a traditional hall setting. •Advised residents on academic, personal, and social matters, providing them with resources when appropriate.•Helped develop community and behaviors necessary for healthy community living by confronting policy violations, alerting appropriate staff of violations, and serving as a positive role model that’s committed to personal growth and self-improvement.