Alyssa Eyrich Email & Phone Number

Traverse City, Michigan, United States

Chicago, Illinois, United States

Greater Chicago Area

Columbus, Ohio

My focus was to drive process improvements and operational excellence for Customer Experience based on research and data analysis. I reported out on KPI's daily to ensure we are meeting goals and identified key opportunities for improvement - ultimately eliminating customer pain points while implementing initiatives to optimize workflow and reduce costs. I collaborated with internal teams to gather quantitative and qualitative data to gain business insights, driving improvements and customer retention. I supported loyalty programs and improvements in processes at the call centers by utilizing Salesforce and CRM tools, continuously working to develop new strategies for improved customer experience.

Columbus, Ohio

Managed the development and execution of regional marketing programs. I supported a team of 50+ sales professionals in the field, working with a variety of business partners to proactively plan and activate desired marketing initiatives based on business objectives. Identified key marketing programs for targeted customers to expand the client base across specific regions. Monitored the performance of marketing programs and make recommendations based on the results. Communicated monthly KPI's with my team to ensure goals were met. Managed the budget and forecasting for my team. Aside from my daily responsibilities, I collaborated with my regional team on strategy development and innovation of regional marketing initiatives.

Kalamazoo, Michigan

Promote services and events that we hold for graduate and undergraduate students, assist students and direct them to the appropriate service or location, coordinate schedules for student and advisor meetings, encourage students to come back for future career development assistance, prepare interview rooms for employers

Detroit, Michigan

Monitored social media activity and analytics to develop new marketing strategies, designed sales and marketing materials for 1,000+ professionals, analyzed the online store product metrics for revamp, assisted the marketing team in various meetings with advertising agencies and the CMO

Portage, Michigan

Used marketing tools to turn parents into returning customers, guided children on how to do specific skills and prepare them for further training, promoted gym programs by working in teams to create flyers, evaluated children by conducting mid and final reviews measuring progress, directed a variety of events that were held at the gym

Detroit, Mi

Utilized internal technologies to record customer costs for easy access, edited customers projects to ensure they were correct before being printed, collected customer information for specific products and later shipments, organized files to ensure easier access for company representatives