Alyssa Fajardo Email & Phone Number

Camp Pendleton, California

Coordinated with senior executives to assist management streamline and improve operations by increasing business efficiency, reducing costs, and improving responsiveness with customers. Primary responsibility in this role was to assist various organizations lead major change projects by working on the full change lifecycle, from strategy to implementation.Major Accomplishments:Introduced strategic business processes, change leadership methodology, and leadership alignment to minimize employee pushback and maximize employee engagement and buy-in for change initiatives.Created profit and loss, statistics, and trend reports to ensure operational efficiency and provide top executives, support staff, and mid-level management valuable insight of operations. Managed several large-scale strategic projects aimed to help over +20 organizations improve customer experience and eliminate erroneous payments.Planned, developed, and provided training and staff development programs for +1,500 employees by conducting classroom training, demonstrations, and on-the-job training.Completed 60+ readiness assessments which included an evaluation of current procedures, shortcomings, overall effectiveness, and suggested corrective action.

Gaborone, Botswana

Monitored security operations at various diplomatic posts by implementing security procedures, developing emergency protocols, facilitating training, and liaising between security and numerous executive figureheads. Primary responsibility was to lead strategic global initiatives, overcoming cultural and logistics issues to effectively guide and manage global teams spanning multiple geographies across 4 continents. Major Accomplishments:Lead coordinator of 60+ community relation events; averaging over 175 guests and budget of approximately $50,000; assisted with the development of numerous strategic and profitable relationships.Revised security training program for organization of +3,000 employees; reduced training by 50 hours with a 96% success rate on initial exam.Created 20+ foreign employment contracts, coordinated the hiring process, negotiated collective bargaining agreements, and ensured the organization adhered to local labor laws. I had the opportunity to complete one-year expatriate assignments in: Helmand Providence, Afghanistan (2012)Colombo, Sri Lanka (2013)Sao Paulo, Brazil (2014)Gaborone, Botswana (2015)

Camp Pendleton, Ca

Responsible for running the accounting and financial activities for an organization with over 250k customers, conducting internal audits, managing and training staff, and examining financial records to check for accuracy. Major Accomplishments:Audited over 6,500 vouchers totaling over $7M; exceeding production goals for 3 consecutive years.Jumpstarted customer service delivery by 62% by reconstructing company website, training curriculums, and customer support applications; training curriculums later implemented organization-wide advising over 150,000 employees and customers.Recovered over $900,000 by identifying roughly 12,000 erroneous payments when serving as lead auditor in a payment collection effort.

Master Of Science - Ms, Project Management

Bachelor Of Science - Bs, Management