Alyssa (Cohen) Hynes Email & Phone Number

Dedicated Senior Sales Manager at the Boston Convention & Marketing Center, specializing in bringing clients' events to life at the prestigious Convention Centers of Boston and the vibrant Lawn on D in the Seaport District. From the initial phone call/inquiry to contract signing, I am committed to ensuring a seamless and positive experience for our clients.I excel in guiding clients through budgeting and contract compilation, leveraging my expertise to encompass all aspects of their event. Consistently surpassing annual goals, I take pride in achieving and exceeding targets, with a proven track record of generating $3m+ in revenue.As an active prospector, I engage in marketing campaigns, phone calls, and email outreach to bring in new business for both Convention Centers and the Lawn on D. Collaborating with nearby hotels, I contribute to welcoming guests to the City of Boston, fostering tourism, and creating a memorable experience.Beyond sales, I find fulfillment in guiding individuals entering the hospitality career path. By sharing insights and knowledge, I aim to empower aspiring professionals to navigate the journey toward becoming successful Sales Managers in the dynamic world of events and conventions.Let's connect and explore how my passion for delivering exceptional results can contribute to the success of your next project or event!

Boston, Massachusetts

Work with clients in bringing their events to the Convention CenterCorrespond with clients from initial phone call until the contract is signed and remain in contact to ensure an overall positive experienceGuide clients with budgeting and compiling all aspects of the contractConsistently meet and/or exceed annual goal of $3m+ Actively Prospecting New Business for both Convention Centers and the Lawn on D through marketing campaigns, phone calls and email

Newton, Ma

Worked with the SMERF market, Technology and SportsActively used network for prospecting and nurturing relationships with clients Booked short term and long term events within the Marriott ranging from 10-1,000 attendees Worked with Revenue Management to get best rates for group rooms Hosted site visits, prospective clients on site to guide them on the best options for their events

Greater Boston Area

This role consisted of assisting all social groups to reserve their group room blocks and guiding them on the process for ensuring guest rooms for their events. This role was beneficial to growth as allowed for learning how to work with clients that were not planners and how to guide them to a successful event. Continued to assist those coordinators coming in to the Metro Market and showed them best practices for becoming an expert. This role also assisted in networking with the other event spaces in Boston and growing a network of professionals, inside hospitality and out.

Metro Market Boston, Starwood Hotels And Resorts

As a group sales coordinator for the Starwood Metro Market, this role honed in on skills in Microsoft Office, communication with clientele, teaching & guiding those in need and working for high paced, high impact Account Directors. The coordination of up to 8 managers at a time allowed opportunities to perfect multitasking, organizational skills and team work. Enjoyment of the fast paced environment, learning new skills - such as how to use WordPress for our website and becoming an expert for the internal operation system. This assisted in future roles as the merger between Marriott & Starwood took place.

Greater Seattle Area

Managed the front office staff; created their schedules, and ran daily inventory and arrival of airline crewsAssisted with the concierge lounge, bell and staff during events and arrivalsTrained new hires and conducted their onboardingActed as Manager on Duty to assist with any all of concerns throughout the shift

Greater Seattle Area

As a front desk agent, the focus was on the guest arrivals & departures while using the experience as a previous Front Office Supervisor to excel at this role. As an expert in the internal operating system, the assistance to those who were new to the hotel industry and Marriott became a large part of the role. This role allowed the fine tuning of the skills already achieved to guide the career path to becoming a leader. With widening the range of duties over time created opportunities such as assisting with events & concierge services.

Naples, Florida Area

Guest Services SupervisorAssisted the Front Desk Agent in setting up the day for arrivals & departuresSupported the guests during the duration of their stay along with our concierge staffTracked all events in house with detailed itineraries and scheduling employeesGuest Relations & Club Lounge SupervisorOversaw Guest Relations day-to-day duties as well as Club LoungeEnsured the arrival of VIPs and executing requested items Scheduled staff and payroll Guest Relations CoordinatorWorked the Front Desk, Concierge & Bell/Valet departmentsAnswered phone inquiries and customer requests

Bachelor Of Science (B.S.), Political Science

Associate Of Arts (Aa), Political Science And Government