Alyssa Finkelstein Email & Phone Number

Charlotte, Nc, Us

• Spearhead the prioritization and refinement of product development backlog, driving strategic decisions to ensure timely delivery of features and enhancements, while increasing sales pipeline. • Develop and manage product roadmap resulting in an increase in customer growth and retention since the acquisition. • Orchestrate seamless product communication channels, ensuring all stakeholders (business & development) have clarity and alignment. • Collaborate with stakeholders to prioritize product features based on customer feedback and market trends to increase customer satisfaction. • Transform product roadmap features into actionable product requirements including epics, features, user stories, and acceptance criteria.• Design low and high-fidelity wireframes and prototypes for Incident & Policy Management products that results in faster development time for new functionality.• Improve the Incident & Policy Management team efficiency as a Scrum Master and successfully facilitating scrum ceremonies.

• Led the development and launch of a new SaaS product, resulting in increase opportunities for cross- sales.• Defined product requirements and user stories, working with stakeholders to develop products that met customer needs and business objectives, resulting in an increase in revenue.• Enhanced product usability and user experience, resulting in an increase in customer retention.• Led market research and analysis to uncover critical customer needs and emerging market trends.• Spearhead efficient sprint and release planning, prioritizing the feature set and bug fixes in preparation for successful product launches. • Communicated with clients timely release updates for all ETHIX360 product releases.

• Managed cross-functional team and facilitated stakeholder communication throughout the product development life cycle, ensuring seamless coordination from inception to release. • Utilized customer feedback analysis to refine existing products and develop new functionality, aligning closely with evolving market demands. • Conducted insightful client interviews to delve into pain points and user journeys, crafting detailed user personas to inform product development strategies. • Researched and analyzed total addressable market for products to identify and capitalize on sales opportunities to drive revenue growth.

Master Of Science - Ms, User Experience Design

GPA: 4.0/4.0

Bachelor Of Science - Bs, Psychology

Activities and Societies: Psi Chi, National Society of Leadership and Success and Psychology Coalition. Research Assistant for Dr. Michael.